Customer Success Manager/Key Account Manager

Traffit

Gdynia

Hybrid

PLN 93,000 - 117,000

Full time

10 days ago

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Benefits offered by this job

Hybrid work model

Office in Gdynia once a week (Tuesdays

Bonus system

Private health & life insurance

MultiSport card

Job summary

Traffit poszukuje specjalisty ds. Customer Success w modelu hybrydowym z Gdyni. Szukamy osoby z doświadczeniem w CS w technologii lub w rekrutacji, z umiejętnościami upsell i biegłą znajomością polskiego i angielskiego.

Zakres obowiązków obejmuje onboarding klientów, szkolenia, wsparcie przez email/telefon/chat oraz analizę KPI i relacji z klientami. Wynagrodzenie 8300–10525 PLN brutto plus premia; biuro w Gdyni raz w tygodniu.

Qualifications

Biegła znajomość polskiego i angielskiego (co najmniej B2).
Doświadczenie w Customer Success w firmie technologicznej lub w rekrutacji/CS z upsellingiem.
Gotowość do pracy hybrydowej z jednym dniem w biurze w Gdyni.

Responsibilities

Będziesz łącznikiem między klientami a firmą, wspierając ich i identyfikując możliwości upsell.
Onboardowanie nowych klientów i prowadzenie szkoleń, by szybko osiągali cele.
Wsparcie klientów mailowo, telefonicznie i czasami przez chat; współpraca z zespołem technicznym.

Skills

Customer Success

Upselling

Polish & English

Communication

Tools

Intercom

Custify CRM

ClickUp

Job description

TL;DR

Fluent both in Polish and English - at least B2 level. Salary - 8300- 10525 PLN gross + bonus. Work model - hybrid. At least one day in the office in Gdynia. Experience - Customer Success in Tech company or Customer Success in recruitment, KAM/CS with upselling experience. Who should apply for this role? Heads up: For this role, being fluent in both Polish If you're not at least at a C1 level i we won’t be able to move forward with your application this time. Feel free to keep an eye out and apply for another role where both languages aren’t required. Your English is B2, C1 or C2 ? Sweet! Let’s keep going. In this role, you’re not just helping recruiters get the most out of Traffit - you’re helping them grow and feel great about the work they do. It’s not just about the tool; it’s about making their day better. You’ll be chatting with around 200 customers a month, not just replying to questions, but reaching out with helpful tips - even when everything’s going smoothly for them. We like being one step ahead. Got cool ideas for what an awesome customer experience should look like? Go for it. You’ve got the freedom to shape things your way. No scripts, no micromanaging. And if you’ve read our Traffit Code and thought, “Yes! This totally feels like me!” - then we’re probably a great fit. The Code isn’t just words on a wall - it’s how we actually do things here, every day.

Traffit Code

You’re cool with a salary in the range of 8300- 10525 PLN gross + bonus as a solid starting point at Traffit. If you grow, we grow - and your salary and role will grow with you. This role includes coming to our Gdynia office once a week on Tuesdays (or more often if you’d like!). It’s our regular team day where we catch up, tackle shared customer challenges, and connect with other teams and leadership. For this position, the Tuesday meet-up isn’t flexible - it's a key part of how we work together.

This probably isn’t the right role for you if:

you’d describe yourself as junior-level. Right now, we’re looking for someone with solid experience in Customer Success and Recruitment.
you prefer working in a big team. Totally valid - but in this role, you won’t have a big crew of specialists around. We do have awesome contractors who can support you, but not an on-demand design or marketing squad.
you’re not into having your job satisfaction tied to results. We don’t expect constant wins - failing and learning is part of how we grow. But every role here is connected to KPIs and metrics, just like we outline in the Traffit Code. It helps us see what’s working (and what’s not).
you’re not into experimenting. The people who thrive here are the ones who challenge how things are done and love testing new ways to get even better results.
you’re looking for a fully remote setup. This role does require showing up in our Gdynia office once a week.

What kind of experience makes sense for this role?

We’re Open To a Couple Of Paths Here

you’ve worked in Customer Success at a tech company and you have upsell or sales experience, or
you’ve got a background in Sales and have also worked in Customer Success.

What You’ll Be Doing

You’ll be the go-to person for our customers - their voice inside the company. That means you'll:

listen to our users and help solve their problems in a way that adds real value
identify natural opportunities for upsell,
onboard new clients and run training to help them hit the ground running
support customers through email and phone (sometimes via chat) - whatever works best for them
work with our tech team to sort out any trickier issues
collect feedback and turn great ideas into product improvements
spot when engagement drops or when certain features aren’t being used - and help fix that
check-in regularly to make sure everything’s running smoothly
look for ways to grow the relationship
handle contract renewals and keep the process smooth and easy
keep track of KPIs and have a hand in shaping the team

What makes someone a great fit for this role?

you genuinely enjoy talking to people
you bring positive energy and a can-do attitude
you communicate clearly and confidently - in both Polish and English, written and spoken
you’re all about putting the customer first
you’re great at solving problems and juggling a few things at once
you can connect product features to what the customer’s trying to achieve
you understand metrics like MRR, GRR, CSAT, churn risk, adoption and renewal rates
you’ve used tools like Intercom, Custify CRM, Clickup,
you can spot opportunities to upsell when it makes sense
and above all - you’re a real team player

What can you expect from working with us?

Here are the TOP 3 things we’re proud of:

Full transparency - including open salary ranges
A work environment that truly supports your growth
Unlimited paid holidays (yes, really!)

And There’s More

Zero micromanagement. We don’t track what you’re doing every hour - we give you ownership and trust you to get things done your way.
The chance to bring your own ideas to life - even if they flop, that’s part of learning.
A super honest, informal vibe - no corporate fluff.
A supportive team that always has your back.
Psychological support,
And yep, sometimes there are office dogs

What company will you be joining?

We’re Traffit - a team of 26 people building recruitment software that’s already being used by 800+ clients worldwide, including Randstad, Volkswagen and Kubota. HR tech is growing fast and so are we. We're in a stage of rapid growth and expansion, which honestly feels like a bit of organized chaos - but in the best way. Every person here plays a key role in shaping where we’re headed next.

Perks Of Working With Us