Customer Success Manager

Teams Squared; Poland; On-site; PLN 223,000 - 316,000; Full time

Benefits offered by this job

Competitive USD compensation package

Access to industry-leading technology

Regular training and skill enhancement initiatives

Regular training

Job summary

A leading technology solutions provider is looking for an Operations Associate to manage customer data, provide support, and handle administrative tasks remotely. The ideal candidate will have a Bachelor’s degree and at least one year of relevant experience, including proficiency in Microsoft Excel. Strong organizational and communication skills are essential for success in a dynamic environment. This role offers a competitive USD compensation package and opportunities for training and development.

Qualifications

• Minimum of 1 year of experience in an operations or customer support role.
• Strong organizational skills with the ability to multitask.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, dynamic environment.
• Ability to work during US time zone hours.
• 100% remote work opportunity.
• Competitive USD compensation package.
• Access to industry-leading technology for optimal performance.
• Regular training and skill enhancement initiatives.

Responsibilities

• Analyze customer data to derive insights for service improvements.
• Respond to customer inquiries via phone and email promptly and professionally.
• Perform various administrative duties, including document preparation, filing, and scheduling.
• Respond to customer inquiries via phone and email promptly and professionally.
• Manage customer support tickets, ensuring issues are resolved efficiently.
• Escalate complex issues to the appropriate departments when necessary.
• Perform various administrative duties, including document preparation, filing, and scheduling.
• Support other departments with administrative tasks as required.

Skills

Data analysis

Customer support

Multitasking

Communication skills

Organizational skills

Organizational skills

Fast-paced environment

US hours

Education

Bachelor’s degree in Business, Operations Management, or related field

Tools

Microsoft Excel

Google Sheets

Job description

The Operations Associate will play a crucial role in managing customer data, providing customer support, and performing various administrative tasks. The ideal candidate will be comfortable working with spreadsheets, have experience in customer service, and be able to thrive in a dynamic work environment.

Key Responsibilities

Data Management

• Analyze customer data to derive insights for service improvements
• Maintain and update customer databases
• Utilize Excel/Google Sheets to manipulate and analyze data effectively

Customer Support

• Respond to customer inquiries via phone and email promptly and professionally
• Manage customer support tickets, ensuring issues are resolved efficiently
• Escalate complex issues to the appropriate departments when necessary

Administrative Tasks

• Perform various administrative duties, including document preparation, filing, and scheduling
• Support other departments with administrative tasks as required

Requirements

• Bachelor’s degree in Business, Operations Management, or related field (preferred)
• Minimum of 1 year of experience in an operations or customer support role
• Proficiency in Microsoft Excel or Google Sheets
• Strong organizational skills with the ability to multitask
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, dynamic environment
• Ability to work during US time zone hours
• 100% remote work opportunity
• Competitive USD compensation package
• Access to industry-leading technology for optimal performance
• Regular training and skill enhancement initiatives

Join our team and help make a significant impact on our client organizations. If you meet the qualifications and are excited to contribute to a fast-paced environment, we encourage you to apply.

Note: Only shortlisted candidates will be contacted for further evaluation.

Teams Squared is a proud equal opportunity employer. We cherish diversity and strive tirelessly to ensure an inclusive workspace for every team member.