Customer Success Lead, SaaS Product Expert

Text; Wrocław; Ibrido; PLN 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Text is seeking a Product Expert in Wrocław to be the dedicated front line for our US e-commerce customers. You’ll own the customer relationship from the first conversation through setup, activation, purchase and renewal, and you’ll handle support cases that arrive along the way.

This role combines product expertise with a commercial mindset and a solid support foundation. You’ll drive onboarding, health checks, renewals, and work with Product/UX to turn feedback into improvements.

Competenze

• Near-native English with comfort on live calls and US accents.
• Customer-facing SaaS experience with commercial focus.
• Proven ownership and accountability for outcomes.

Mansioni

• Review chats, trials, and health signals to spot opportunities and risks.
• Proactively reach out by chat, phone, email, LinkedIn and outreach tools.
• Lead onboarding, setup, and activation, including live calls with US customers.
• Manage health checks, renewals, and upsell/upgrade opportunities.
• Own cases end-to-end from trial to paid and ongoing support.
• Automate recurring work with AI and share learnings with the team.
• Provide monthly product feedback with examples and business impact.

Conoscenze

Near-native English

SaaS experience

Ownership mindset

Proactive problem solving

AI fluency

Strumenti

Apollo

LinkedIn

Descrizione del lavoro

Text is seeking a Product Expert in Wrocław to be the dedicated front line for our US e-commerce customers. You’ll own the customer relationship from the first conversation through setup, activation, purchase and renewal, and you’ll handle support cases that arrive along the way.

This role combines product expertise with a commercial mindset and a solid support foundation. You’ll drive onboarding, health checks, renewals, and work with Product/UX to turn feedback into improvements.