Customer Success Engineer, Data Platform & DR

veeamsoftware; Poland; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

26 paid days off annually

Global VeeaMe Days

Family medical plan

Pension contribution

Meal allowance

MultiSport card

Therapy sessions

Job summary

Veeam Software, headquartered in Seattle with a global presence, is seeking a Customer Success Engineer in Poland. You will own onboarding, adoption, and resilience reporting across the Veeam Data Platform, driving long-term customer outcomes and identifying churn risks and upsell opportunities.

You will lead recovery simulations, DRMM assessments, and quarterly resilience reporting while collaborating with CISO/CIO stakeholders and Sales for roadmap alignment.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced English and German language skills.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize signals into clear recommendations.

Responsibilities

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply DRMM to track and report resilience posture; deliver quarterly resilience reports.
• Monitor churn signals; define mitigation plans; partner on renewal strategy with technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with updates; support executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.

Skills

Customer-facing engineering

English & German

Scripting/automation

DR & R best practices

Education

VMCE certification

AWS Solutions Architect / Azure

Job description

Veeam Software, headquartered in Seattle with a global presence, is seeking a Customer Success Engineer in Poland. You will own onboarding, adoption, and resilience reporting across the Veeam Data Platform, driving long-term customer outcomes and identifying churn risks and upsell opportunities.

You will lead recovery simulations, DRMM assessments, and quarterly resilience reporting while collaborating with CISO/CIO stakeholders and Sales for roadmap alignment.