Customer Solutions Specialist

Certifier; Kraków; Hybrid; PLN 92,000 - 154,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Remote-first with Kraków office option

Flexible contract types (employment, B

Bonuses depending on targets

Private health insurance and sports

Equipment provided and learning budget

Paid time off and team off-site trips

Top-tier tools (HubSpot, Intercom, Am]

Job summary

Certifier is seeking a Customer Solutions Specialist to join our Customer Success team as the technical bridge for onboarding and ongoing support. You’ll own implementation for new customers, handle SSO and API integrations, and assist larger accounts with complex setups to ensure smooth go-lives.

Working closely with Product, Engineering, and Sales, you’ll help shape how we implement for enterprise customers while maintaining a customer-first, proactive approach.

Qualifications

• 2-5 years of customer-facing experience in tech or B2B SaaS: implementation, onboarding, customer success, or account management.
• Fluent professional English: comfortable leading calls, drafting docs and follow-ups.
• Customer-first, solution-oriented mindset to find paths forward when things don’t work as expected.
• Able to troubleshoot, not just configure: diagnose broken integrations and map next steps.
• Hands-on with integration tools (Zapier, Make, n8n) and able to read API docs; experience with CRM/customer success tools (HubSpot, Intercom).
• Proactive and hands-on: following up, flagging risks, closing loops before issues arise.
• Comfortable joining sales calls for technical discovery and security questions.

Responsibilities

• Onboard and drive go-live for customers, mapping workflows from kickoff to launch.
• Lead technical setup: SSO, API integrations, bulk data config, custom use cases.
• Keep implementation on track: monitor tasks and ensure readiness before go-live.
• Support enterprise customers on technical or security-heavy calls when needed.
• Troubleshoot issues: dig into integrations and data mappings to resolve problems.
• Contribute to process improvements with Product and Success teams.

Skills

Zapier

Make

n8n

API documentation

HubSpot

Intercom

English proficiency

Tools

Zapier

Make

n8n

HubSpot

Intercom

Job description

Customer Solutions Specialist

Remote / Hybrid (Kraków)

About Certifier:

Certifier is a B2B SaaS platform for digital credentials (certificates, badges, achievements) used by 2,000+ organisations including Guinness World Records, Duolingo, NationalGeographic and L'Oréal. We're a 22-person team backed by leading EU venture funds. The product is moving fast (new features almost every week) and that's why we're hiring: we need someone to help us close the gap between what Certifier can do and what a customer’s actual setup looks like.

About the Role:

You’ll be Certifier’s first Customer Solutions Specialist, joining our Customer Success team as the layer that shows up wherever a customer or deal needs more than a standard setup - SSO, API integrations, bulk setups, custom configuration, all of it. That includes owning implementation for new customers, supporting technical discovery on our bigger customers, and stepping in when an existing account hits a technical issue that needs deeper expertise.

You’ll work closely with Customer Success on a daily basis, as well as with Product and Engineering when needed. Your work will directly impact how well we onboard and support larger, more technical customers. The scope described below may change slightly depending on the cooperation model that suits you best.

What You’ll Do:

• Support onboarding and go-live: join calls with the person responsible for Customer Success for the account, map each customer’s specific workflow, and help drive setup forward from kickoff all the way to a confident launch
• Handle the technical setup: SSO, API integrations, bulk data configuration, and custom use cases - including finding workarounds and creative solutions when a customer’s specific setup doesn’t fit our standard playbook, especially for our more complex and enterprise accounts, so customers hit go-live without technical surprises.
• Keep implementation on track: track open setup tasks, follow up with customers before they have to chase you, and make sure every piece is in place well before go-live day.
• Support strategic and enterprise customers: work with Sales Team on technical or security-heavy calls, answering integration and setup questions that can otherwise stall a complex evaluation.
• Help existing customers with technical issues: step in when an account runs into something that needs deeper technical digging - a broken integration, a data mapping issue, a configuration that stopped working - and see it through to resolution.
• Shape how we implement: flag patterns you notice across customers and work with Product and Customer Success to continuously improve our setup process, not just fix individual accounts.

We’re Looking For Someone Who:

• Has 2-5 years of customer-facing experience in tech or B2B SaaS: implementation, onboarding, customer success, account management, or customer support - you know what it takes to guide a customer from "we bought this" to "this works." Experience on a CEE-based team serving US/global markets is a strong signal, ideally at a company in a similar stage (Seed-Series A/B, 20-100 people, product-led).
• Is fluent in professional English: you’re comfortable running calls, preparing documentation, and writing clear follow-ups with customers, day in and day out.
• Has a customer-first, solution-oriented mindset: when something doesn’t work the way a customer expects, you find a path forward rather than a reason it can’t be done. This role is built around figuring things out, not following a fixed script.
• Can genuinely troubleshoot, not just configure: you can dig into a broken integration or a webhook that isn’t firing, figure out what’s actually wrong, and either fix it or know exactly who to bring in - you don’t need to write code, but you think like someone who could.
• Has hands-on experience with: integration tools like Zapier, Make, n8n, or reading API documentation, as well as worked with CRM or customer success tooling (HubSpot, Intercom, or similar).
• Is proactive and hands-on in daily work: you follow up without being asked, notice when something’s about to slip, and close the loop before it becomes a problem.
• Is comfortable supporting technical sales conversations: for our larger, more complex deals, you’ll regularly join Sales to run technical discovery and answer integration or security questions.

Nice to Have:

• Familiarity with security/compliance concepts (ISO, SOC 2, GDPR, data residency).
• Polish or Ukrainian language skills (internal communication occasionally uses Polish and Ukrainian, but not required).

What We Offer:

• Competitive compensation: 8 200 - 13 800 PLN (2 200 - 3 700 USD) in base compensation, depending on your experience and contract type.
• Flexible cooperation format: We are open to different ways of working. You can work from our office in Kraków or fully remotely from anywhere in the world. We are also flexible on the type of contract, including an employment contract (umowa o pracę), independent subcontractor format, or a civil-law contract such as umowa zlecenia.
• Bonuses: A remuneration bonus may be available after completion of business targets and objectives - that’s something that we are open to discussing during the process.
• Benefits (adapted to your contract type): Private health insurance and sports card (Medicover), equipment provided by us, learning/conference budget, paid time off, team off-site trips, top-tier tools (HubSpot, Intercom, Amplitude, Claude, Loom, etc).
• Culture: No juniors and trainees. No time tracking. Remote-first with flexible hours. We care about what ships, not when you’re online - you decide when and where you work.