Customer Service Trainee with ITALIAN - Early Careers Program

Alcon; Warszawa; On-site; PLN 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

Mentoring and training

Modern NewCity Warsaw office

Job summary

Alcon is offering a Customer Service Trainee role in its Early Careers program. You will join Global Customer Operations and gain hands-on experience with SAP and Salesforce in an international setting. The program emphasizes learning, growth, and collaboration with experienced colleagues.

Ideal candidates are students or recent graduates who are eager to learn, with strong English and Italian skills, and a proactive, ownership-driven mindset. A hybrid, civil contract in Warsaw, Poland awaits."

Qualifications

• Visible eagerness to learn in an international environment.
• Strong communication and organizational skills for order-to-cash processes.
• Proactive attitude and ability to take ownership of tasks.
• Fluent English and Italian language skills.
• Interest in business systems like SAP and Salesforce.

Responsibilities

• Learn and develop career within Global Customer Operations in a dynamic international environment.
• Support daily operational activities including Order Management, Invoice Management and Customer Service processes.
• Process and monitor customer orders while ensuring accuracy and compliance with established procedures.
• Manage and prioritize requests received through shared mailboxes and support timely resolution of customer inquiries.
• Collaborate with experienced colleagues and subject matter experts for learning and growth.
• Gain hands-on experience with SAP and Salesforce.
• Participate in process improvement initiatives and contribute to operational excellence projects.

Skills

Willingness to learn

Self-starter

Problem solving

Customer focus

Organizational skills

Ownership mindset

Microsoft Office

English proficiency

Italian proficiency

SAP

Salesforce

Education

Student or recent graduate

Tools

SAP

Salesforce

Microsoft Office

Job description

Customer Service Trainee with ITALIAN - Early Careers Program

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

What You'll Do

Learn and develop career within Global Customer Operations in a dynamic international environment.

Support daily operational activities including Order Management, Invoice Management and Customer Service processes.

Process and monitor customer orders while ensuring accuracy and compliance with established procedures.

Manage and prioritize requests received through shared mailboxes and support timely resolution of customer inquiries.

Collaborate with experienced colleagues and subject matter experts who will support your learning journey and professional growth.

Gain hands-on experience with industry-leading systems such as SAP and Salesforce.

Participate in process improvement initiatives and contribute to operational excellence projects.

Develop expertise in a Shared Services environment and build a strong foundation for a future career in Customer Operations, Supply Chain, or Business Services.

What We're Looking For

A fully available student or a recent graduate interested in Customer Operations field.

Strong willingness to learn and develop in an international business environment.

Self-starter with the ability to work independently and take initiative.

Solution-oriented mindset with a proactive approach to problem-solving.

Strong customer focus and commitment to delivering a positive customer experience.

Good organizational skills and attention to detail.

Proactive attitude and eagerness to take ownership of assigned tasks.

Basic knowledge of Microsoft Office applications.

Good command of English (written and spoken) and ITALIAN.

Interest in working with business systems such as SAP and Salesforce.

How You Can Thrive At Alcon

• Civil contract
• Hybrid model of work (3/2/weekly)
• Full-time availability required
• Start - NOVEMBER
• Opportunity to join growing, early-stage organization built within a mature, stable global company
• Friendly working environment and a diverse and highly motivated team
• Practical experience in Order-to-Invoice (OTI) processes.
• Training and mentoring from experienced Customer Operations professionals.
• Opportunity to work with global stakeholders.
• Truly international environment and daily interactions with colleagues and stakeholders from all over the world; Modern office with a lot of facilities inside located at NewCity building, 15 Marynarska Street, Warsaw.

About Alcon

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.