Customer Service Representative

Huntsman; Poland; On-site; PLN 70,000 - 110,000; Full time

Job summary

Huntsman Corporation in Krakow seeks a Customer Service Representative to support order fulfilment, handling transactions in SAP and ensuring timely, accurate processing. You will respond to customer queries, monitor orders, coordinate with Sales, Supply Chain, and Finance, and maintain high service levels while adhering to KPIs and quality standards.

Fluency in English and strong analytical skills are essential, as is experience with SAP and MS Office to deliver exceptional service in a global

Qualifications

• Bachelor’s or Master’s degree and experience as a CSR in a similar setting.
• Experience with SAP and MS Office is preferred.
• Fluent in English with strong analytical and communication skills.

Responsibilities

• Process orders from receipt to dispatch and invoicing using SAP.
• Proactively respond to customer queries and monitor order status.
• Manage accounts and order books, resolving issues affecting customers.
• Adhere to KPIs, SLAs and quality standards to maximise satisfaction.
• Coordinate documentation for dispatch and billing, and maintain data hygiene.

Skills

Fluent English

Analytical thinking

Attention to detail

SAP experience

Microsoft Office

Education

Bachelor's or Master's Degree

Tools

SAP

Microsoft Office

Job description

Role Overview

Huntsman Corporation's Customer Service team is searching for an experienced Customer Service Representative in our hub in Krakow. The Customer Service Representative (CSR) supports the delivery of defined, high quality, transactional and business service associated with the order fulfillment process. Delivering to agreed performance and cost targets, on behalf of all relevant businesses and sites in an environment that encourages continuous improvement to the underlying global processes and outcomes.

We are looking for someone that is passionate about providing the best customer service and solutions, with a focus on effective problem solving and ability to analyse challenging situations.

Role Responsibilities

• Completing the order process from receipt of customer orders (planned or otherwise) through to dispatch and then invoice, using standard SAP processes and functionality
• Proactively responding to customer queries, including order status, order amendments, and ensuring a high level of customer service
• Monitoring customer accounts and/or order book status on a regular basis, resolving problems with potential customer impact, including credit blocks and delivery issues.
• Following established procedures for each service request, including logging, processing and progress chasing enquiries, adhering to all Key Performance Indicators, Service Level Agreements and Quality Standards to maximise customer satisfaction
• Controlling the delivery process within SAP, preparing associated documentation for goods dispatch . Ensuring all processed dispatches are ready for billing, system housekeeping is up to date, and all outdated stock demands are removed promptly.
• Referring availability/forecast issues to the daily hotspot meeting for resolution with relevant parties.
• Creating and maintaining a close working relationship with Sales Engineer's, other Supply Chain, Finance and Logistic members
• Building excellent relationships with customers by proactive communication via variety of channels ( ex. phones, emails ) .
• Providing back up for other CSRs when required

Experience and Competencies

We are looking for self-motivated candidates with great attention to detail and the ability to find the best solution for the customer and the business.

What we are looking for

• Bachelor's or Master's Degree, with experience working as a Customer Service Representative in a similar environment.
• Export trade and S&OP experience is advantageous.
• Good working knowledge of Microsoft Office tools, ideally with SAP experience.
• Fluency in English.
• Very good analytical and problem-solving skills, with the ability to communicate at all levels within the business.
• An organized and systematic approach, with the flexibility to adapt to demanding environment

About us

Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021 revenues of approximately $8 billion. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.