Customer Service Specialist with Spanish (All genders)

Biopharma Careers; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Lunch card

Paid days off

Flexible working hours

Language course support

Employee Assistance Program

Job summary

Merck KGaA is seeking a Customer Service Specialist with Spanish to serve as the main point of contact for customers in a fast-paced environment. You will manage orders from entry to shipment, coordinate with finance and distribution, and resolve service issues with strong problem-solving skills.

The role requires excellent English and Spanish, experience with SAP/Oracle/Salesforce, and a collaborative, internationally minded team player attitude.

Qualifications

• Proven experience in fast-paced customer service environments.
• Fluency in English and Spanish is essential.

Responsibilities

• Be the primary contact for customers via phone, email, and web channels, managing the entire order cycle from entry to shipment tracking.
• Resolve service issues and complaints quickly using problem-solving skills and ERP/CRM tools.
• Collaborate with Commercial, Finance and Distribution teams to ensure seamless interactions.

Skills

English

Spanish

Customer service

Communication

Problem solving

Prioritization

Team collaboration

Tools

SAP

Oracle

Salesforce

Job description

# Customer Service Specialist with Spanish (All genders)Wroclaw, Dolnoslaskie, Poland Full timeOther / Corporate FunctionsNotify me about similar jobsView Full Job & Apply at Merck KGaAMerck KGaA is the source of truth for this posting and owns the application process. We surface normalized context and market comparison you won't find on the original listing.## About this opportunityWork Your Magic with us!Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.Work model: 5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed**YOUR ROLE:**In your role as a Customer Service Specialist, you will be the primary point of contact for our customers, ensuring every interaction (via telephone, email and web channels) is smooth and professional. You’ll take charge of the entire order cycle, from initial entry to monitoring shipments, using tools like Oracle and SAP to keep things on track. When issues or service complaints arise, you’ll use your problem-solving skills to find effective solutions quickly.Working closely with our Commercial, Finance and Distribution teams, you’ll ensure every interaction is seamless. This is a fantastic opportunity to grow your career while mastering diverse skills sets in a dynamic, collaborative international environment. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET.**WHO YOU ARE:**Excellent command of English and Spanish is essential, other European languages encouragedMinimum of 2–3 years of experience in a fast-paced customer service environment.Proven ability to learn and adapt quickly to multiple ERP and CRM systems (experience with SAP, Oracle, or Salesforce is a plus).Skilled at managing order processing and resolving service complaints.Strong communication skills with a focus on delivering high-quality customer experience.Ability to prioritize tasks effectively in a collaborative, international team.Proactive mindset with a commitment to continuous improvement and knowledge sharing.**YOUR MAIN BENEFITS:**Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch cardWork-Life balance: Enjoy additional paid days off, flexible working hours.Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunitiesEmployee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.