Customer Service Supervisor with Spanish (All genders)

Emd Group; Wrocław; Ibrido; PLN 140.000 - 200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private medical care

Life insurance

Sports card

Prepaid lunch card

Paid days off

Flexible working hours

Language courses reimbursements

Employee Assistance Program

Descrizione del lavoro

Emd Group in Wroclaw is looking for a Customer Service Supervisor to lead a dynamic team and ensure top-quality service for customers. You will manage the end-to-end order-to-fulfillment process and collaborate with Commercial, Finance, and Distribution to meet targets.

You will use performance analytics to identify improvements, drive changes, and contribute to a regional service strategy. The role is based in the local office with hybrid hours from 8:00 am to 5:30 pm CET and some travel to

Competenze

• Excellent command of English and Spanish (additional European languages a plus).
• At least 4 years of experience in a customer service or operations environment with a proven track record of managing teams of at least 10 people.
• Bachelor's degree in business management, Operations, Logistics, or a related discipline.
• Hands-on experience with SAP, Oracle or Web-Based Order Management Systems; advanced Microsoft Office skills (Excel emphasized).
• Strong understanding of the supply chain, including order-to-fulfillment cycles and distribution logistics.
• Comfortable using performance-based analytics to measure service levels and drive improvements.
• Ability to communicate business strategies clearly to reports and senior management.
• Thrives in fast-paced environments with multiple priorities and resources.

Mansioni

• Lead and coach a high-energy customer service team to deliver best-in-class support.
• Manage the full order-to-fulfillment cycle and collaborate with Commercial, Finance and Distribution partners.
• Use performance analytics to identify improvements and drive process changes.
• Grow by driving change initiatives and aligning with regional service strategy.

Conoscenze

Team leadership

Operations experience

Performance analytics

Stakeholder communication

Formazione

Bachelor's degree in business

Strumenti

SAP

Oracle

Web-based order management

Excel

Descrizione del lavoro

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Work model

5 days per week from office in Wroclaw for onboarding and initial collaboration, after which a hybrid model will be followed

Your role

As our new Customer Service Supervisor, you will lead and coach a high-energy team dedicated to delivering a best-in-class experience for our customers. You will focus on driving team performance against key service levels while fostering a positive, inclusive, and high-performance culture. In this role, you'll manage the full order-to-fulfillment cycle and collaborate closely with partners in Commercial, Finance and Distribution.

We want you to use performance analytics to identify improvements in our strategy and processes, ensuring an effortless journey for our customers. You will have the opportunity to grow by driving change initiatives and contributing to our regional service strategy. This role is based in our local office with standard contact center hours from 8:00 am to 5:30 pm CET with occasional travel required to stay connected with the broader business.

Who you are

• You have an excellent command of English and Spanish, with additional European languages being a plus.
• You have at least 4 years of experience in a customer service or operations environment with a proven track record of managing teams of at least 10 people.
• You hold a bachelor's degree in business management, Operations, Logistics, or a related scientific/medical discipline.
• You possess expert knowledge of Microsoft Office (especially Excel) and have hands-on experience with SAP, Oracle or Web-Based Order Management Systems.
• You have a strong understanding of the supply chain, including order-to-fulfillment cycles and distribution logistics.
• You are comfortable using performance-based analytics to measure service levels and drive continuous workforce improvements.
• You can effectively communicate business strategies and provide clear direction to direct reports and senior management.
• You thrive in fast-paced environments, managing multiple priorities and resources to achieve consistent business results.
• You are familiar with quality and safety standards, such as ISO certifications, ensuring all team activities meet regulatory requirements.

Your main benefits

• Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
• Work-Life balance: Enjoy additional paid days off, flexible working hours.
• Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
• Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!