Customer Service Specialist with French

Miele; Poznań; On-site; PLN 60,000 - 90,000; Full time

Job summary

Miele is seeking a customer service professional in Poznań to handle direct communications with retailers and clients, provide order status updates, and process orders accurately. You will clarify complaints and assess delivery feasibility while offering solutions by phone and email.

The role requires French (C1) and English proficiency, with Dutch as a plus, and experience with SAP or ERP systems. Strong relationship-building and attention to detail are essential.

Qualifications

• C1 level of French and communicative level of English.
• Knowledge of Dutch (Flemish) would be an advantage.
• Relevant work experience in customer service.
• Experience with SAP or other ERP system.
• Experience working with customer service systems (e.g., ServiceNow, Genesys).
• Ability to build relationships with business partners and customers.
• Attention to detail and ability to deliver accurate results.

Responsibilities

• Direct contact with retailers and individual clients via email and phone to provide information on order status.
• Timely and accurate processing of incoming customer orders from Miele retail partners.
• Clarifying customer complaints.
• Checking the ability to deliver, possibly offering alternative solutions and telephone product advice.

Skills

French (C1)

English (communicative)

Customer service experience

ERP systems knowledge

CRM/Service systems

Relationship building

Attention to detail

Tools

SAP

ServiceNow

Genesys

Job description

Your responsibilities:

direct contact with retailers and individual clients via email and phone to provide information on order status;
timely and accurate processing of incoming customer orders from Miele retail partners;

clarifying customer complaints;
checking the ability to deliver, possibly offering alternative solutions and telephone product advice.

Our requirements:

C1 level of French and communicative level of English;

knowledge of Dutch (Flemish) would be an advantage;
relevant work experience in customer service;
experience with SAP or other ERP system;

experience working with customer service systems (e.g., ServiceNow, Genesys) would be an advantage;
ability to build relationships with business partners and customers;attention to detail and ability to deliver accurate results.