Customer Service Specialist with Greek

Miele; Poznań; On-site; PLN 60,000 - 90,000; Full time

Job summary

Miele in Poznań invites a customer service professional to support retailers and individual clients, handling inquiries by phone and email and updating on order status. This role requires clear communication and a customer-focused mindset to ensure a smooth order experience.

The responsibilities include timely and accurate processing of orders from Miele retail partners, addressing complaints, verifying delivery feasibility, and offering suitable alternatives and telephone product advice to

Qualifications

• B2 level of Greek and communicative level of English required.
• Relevant work experience in customer service.
• Experience with SAP or other ERP systems.
• Ability to build relationships with business partners and customers; attention to detail and ability to deliver accurate results.

Responsibilities

• Direct contact with retailers and individual clients via email and phone to provide information on order status.
• Timely and accurate processing of incoming customer orders from Miele retail partners.
• Clarifying customer complaints.
• Checking the ability to deliver and offering alternative solutions and telephone product advice.

Skills

Greek B2

English communication

Relationship building

Attention to detail

Customer service experience

SAP

Tools

SAP

Job description

Your responsibilites:

• direct contact with retailers and individual clients via email and phone to provide information on order status,


• timely and accurate processing of incoming customer orders from Miele retail partners,


• clarifying customer complaints,


• checking the ability to deliver, possibly offering alternative solutions and telephone product advice.

Our requirements:

• B2 level of Greek and communicative level of English,


• relevant work experience in customer service,


• experience with SAP or other ERP system,


• ability to build relationships with business partners and customers;attention to detail and ability to deliver accurate results.