Customer Service Specialist with French

Flint Group Packaging Solutions; Łódź; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Sports card

Holiday subsidies

Pet care package

Job summary

Flint Group Packaging Solutions in Poland seeks a Customer Service Specialist to oversee end-to-end order management and collaborate with Sales, Production, Logistics, and customers. You will drive efficiency, accuracy, and proactive service improvements across the order lifecycle.

Key tasks include SAP order processing, shipment planning, documentation, invoicing, and OTIF analytics, with a focus on international trade terms and cross-department coordination. Hybrid work available.

Qualifications

• Knowledge of SAP (SD module).
• Good communication and problem-solving skills.
• Fluency in Polish, English and French.
• Proactive, structured and customer-focused mindset.
• Ability to manage priorities, work independently and across departments.
• Familiarity with international trade terms, export procedures and transport documentation.

Responsibilities

• Manage customer orders in SAP and the e-commerce portal: validation, entry, tracking, and fulfillment.
• Ensure alignment of order details with commercial offers and SAP data (payment terms, pricing, Incoterms, delivery terms).
• Coordinate order planning with Production and monitor delivery timelines.
• Advise on transport mode (FCL, LCL, FTL, LTL, Air) and calculate loading capacities.
• Oversee preparation of transport and export documentation, including customs and dangerous goods (ADR/IMDG).
• Organize shipments and returns in coordination with warehouses and carriers.
• Invoice goods and additional services; allocate and verify freight invoices.
• Maintain close and professional contact with customers, keeping them informed on order status, deliveries, returns, and claim handling.
• Support commercial teams by ensuring accurate pricing, master data updates, and responding to technical or offer-related inquiries.
• OTIF tracking and other performance-related analyses.
• Collaborate with Purchasing and Supply Chain to forecast demand and ensure availability of custom or non-standard products.
• Participate in internal projects and suggest process improvements to enhance service and efficiency.
• Contribute to testing and implementing SAP improvements.
• Ensure proper archiving of documentation and compliance with internal procedures.

Skills

SAP (SD module)

Communication skills

Polish language

English language

French language

Proactive, structured, customer-facing

Independent cross-functional work

Trade/export documentation familiarity

Tools

SAP

Job description

As a Customer Service Specialist, you will play a key role in the end-to-end order management process while also acting as a strategic partner to Sales, Production, Logistics, and external customers.

Your responsibilities will include both operational excellence and proactive collaboration to drive efficiency, customer satisfaction, and continuous improvement.

• Manage customer orders in SAP and the e-commerce portal: validation, entry, tracking, and fulfillment
• Ensure alignment of order details with commercial offers and SAP data (payment terms, pricing, Incoterms, delivery terms)
• Coordinate order planning with Production and monitor delivery timelines
• Advise on transport mode (FCL, LCL, FTL, LTL, Air) and calculate loading capacities
• Oversee preparation of transport and export documentation, including customs and dangerous goods (ADR/IMDG)
• Organize shipments and returns in coordination with warehouses and carriers
• Invoice goods and additional services; allocate and verify freight invoices
• Maintain close and professional contact with customers, keeping them informed on order status, deliveries, returns, and claim handling
• Support commercial teams by ensuring accurate pricing, master data updates, and responding to technical or offer-related inquiries
• OTIF tracking, and other performance-related analyses
• Collaborate with Purchasing and Supply Chain to forecast demand and ensure availability of custom or non-standard products
• Participate in internal projects and suggest process improvements to enhance service and efficiency
• Contribute to testing and implementing SAP improvements
• Ensure proper archiving of documentation and compliance with internal procedures

What we want:

• Knowledge of SAP (SD module)
• Good communication and problem-solving skills
• Fluency in Polish, English and French
• Proactive, structured, and customer-focused mindset
• Ability to manage priorities, work independently, and collaborate across departments
• Familiarity with international trade terms, export procedures, and transport documentation

What we offer:

• Chance to shape the future - develop your skills in an international environment and help us create modern processes that support global business
• Growth opportunities - collaborate with experts and take part in knowledge sharing, exciting projects, and training programs available to our employees
• Hybrid work model - 3 days in the office and 2 days remote per week
• Stable employment - long-term cooperation based on an employment contract
• Comprehensive benefits package - including private medical care, life insurance, sports card, holiday subsidies, a veterinary package for your pet, and much more
• Comfortable workspace and a collaborative culture - our office is well-connected and designed to support teamwork in a friendly, partnership-driven atmosphere

Flint Group Packaging Solutions is a global company with colorful DNA - we provide inks and solutions for the packaging and printing industry, supporting the world’s leading brands. We create the colors you see on store shelves around the globe.

In Poland, we house the heart of our business support operations: a unique color laboratory (Global Colour Centre) and a modern Shared Service Center, where specialists in areas such as finance, HR, IT, logistics, and customer service ensure the smooth running of processes across nearly 40 countries.

This is a place where work is diverse and meaningful - and each day brings new opportunities for growth and new colors we create together.

We value open collaboration in a friendly atmosphere and offer real impact on company processes - join Flint Group Packaging Solutions and experience what meaningful work truly looks like.