Community Relations Specialist (Italian speaker) Community Relations Specialist (Italian speake[...]

Seeds Renewables; Warszawa; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading travel app company in Warsaw is looking for a Community Relations Specialist to provide outstanding support to passengers. This role involves handling inquiries and disputes, collaborating with teams, and enhancing the passenger experience. Candidates must be proficient in English and Italian, with prior experience in customer service. The company offers remote working options and various benefits.

Benefits

Financial support for home office equipment

Minimum 20 days holidays per year

Private health insurance

Free unlimited carpooling & bus rides

Multisport membership

Qualifications

• Previous experience in B2C Customer Service or similar.
• Excellent communication and customer-centric skills.
• Advanced proficiency in English and Italian.
• Strong analytical skills and project management abilities.
• Ability to work independently and adapt to change.

Responsibilities

• Support passengers through tickets and social media.
• Analyze disputes and maintain communication with stakeholders.
• Participate in internal projects to improve passenger experience.
• Translate and update help center articles.
• Collaborate with Italia’s Community Relations Team.
• Act as a local coach for new training and processes.

Skills

Customer-centric skills

Effective communication

Active listening

Analytical skills

Solution-driven

Stakeholder management

Job description

Overview

BlaBlaCar – Community Relations Specialist (Italian speaker)

In-person · Warsaw, Masovian Voivode

Your Mission

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, with 30% working fully remotely.

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Customer Support Team is an international, multi-award-winning group that provides assistance to our community, contributing to a great user experience. The team answers questions and requests in different languages, 7 days a week. We are looking for humble, caring, and indulent people who enjoy working with a dynamic team, are willing to help, find solutions, learn and share knowledge.

Your Responsibilities:

• Support the passengers through various channels (tickets, social media) at a high-quality level, providing guidance in a timely manner with the appropriate tone of voice, and adapting responses for medium to complex cases to meet passengers’ needs according to reported circumstances;
• Analyze and take actions upon passengers’ disputes, while maintaining good communication between relevant stakeholders, ensuring proper documentation and governance are in place;
• Participate in internal projects, proposing process enhancements and supporting content and documentation focused on business activities to improve passenger experience;
• Maintaining Local Content (translating, adapting and updating help center articles and macros);
• Collaborate with Italia’s Community Relations Team on questions/processes regarding business activities in a timely fashion;
• Act as a local coach for new training, individual collaborators, process refreshes and newly implemented processes focused on business activities.

Your Qualifications:

• Previous experience in B2C Customer Service, Customer Success, Call Centers and/or Community Relations departments or similar;
• Excellent communication, active listening, and customer-centric skills; a willingness to help is essential;
• Advanced English and Italian proficiency is a must, both in written and spoken language. Any other regional language is a plus;
• Solution-driven and details-oriented with strong analytical skills and a results- and performance-oriented mindset;
• Stakeholder and project management skills;
• Strong ability to work independently while being dynamic, committed and adaptable to a fast-paced and changing environment;
• Humility, structure, organization, patience and a collaborative, team-player mindset;
• Prior experience using the service as a driver and/or passenger would be a plus.

What we have to offer:

• Full remote possible in Poland
• 4 additional weeks on top of legal maternity/paternity leaves
• Financial support for home office equipment (2000 PLN)
• Minimum 20 days holidays per year (based on work experience)
• Local meal plan policy (320 PLN/month)
• Public transport (50 PLN/month)
• Multisport membership
• Private health insurance (Allianz)
• Free unlimited carpooling & bus rides
• Personal growth via trainings, mentorship, and internal mobility programs
• 1 day per year for social engagements with non-profits

Interested in joining the ride?

• a 45-min video-call with your Talent Acquisition Manager to get to know you, understand career expectations and answer questions
• a fully remote exercise to evaluate your technical skills
• a 60-min video-call with your future manager to discuss your exercise
• a 30-min video-call with our Senior Customer Operations Manager for vision fit and final steps

BlaBlaCar is the world’s leading community-based travel app enabling 27 million active members a year to share a ride in 21 countries. Its technology matches drivers with empty seats with passengers heading the same way, so they can share the cost of the trip.