Customer Service Representative - Global Supply Chain Services

Arrow Enterprise Computing Solutions; Gdańsk; Hybrid; PLN 60,000 - 80,000; Full time

Benefits offered by this job

MyBenefit platform with Multisport

Private healthcare Medicover

Hybrid working model (3 days in office

International environment

Work-life balance focus

Job summary

Arrow Electronics is seeking a Customer Service Representative for Global Supply Chain Services in a hybrid role based in Gdańsk, Poland. You will serve as the primary contact for international customers, manage Order-to-Invoice processes and drive process improvements with AI-enabled tools.

You will collaborate with Service Centers across Sweden, China, Hungary, Mexico and Poland, ensuring timely deliveries and high-quality service. English fluency and a proactive mindset are essential.

Qualifications

• 2–3 years of solid experience in customer service, order management, supply chain operations or a similar role.
• Interest in AI, automation and emerging technologies, with hands-on experience using AI-powered tools such as Claude or similar solutions being a strong plus.
• Continuous-improvement mindset and curiosity about how technology can streamline processes and improve the customer experience.
• Strong interpersonal and communication skills, including fluency in English, both written and spoken.

Responsibilities

• Contribute to process improvement and automation initiatives, exploring how AI and digital tools can help simplify workflows and increase operational efficiency.
• Serve as the main point of contact for customers, managing daily communication via email and internal tools.
• Take ownership of the Order-to-Invoice process, including order entry and customer backlog maintenance.
• Monitor and track customer orders to ensure timely and accurate delivery.
• Coordinate with different internal teams to resolve issues quickly and effectively.
• Proactively manage customer expectations by providing updates, handling escalations and addressing concerns.
• Manage customer supply shortages.
• Resolve shipment and invoice discrepancies.
• Create and distribute defined reports to customers on a regular basis.
• Collaborate with internal teams to optimize service performance and enhance customer satisfaction.
• Analyze order patterns and customer feedback to identify opportunities for improvement.
• Maintain accurate system data and customer profiles.

Skills

Customer service

Order management

Supply chain operations

English communication

AI tools familiarity

Problem solving

Time management

Multitasking

Attention to detail

Independent work

Tools

Claude

AI tools

Job description

Position:

Customer Service Representative - Global Supply Chain Services

Job Description:

We are looking for an experienced Customer Service professional who is ready to take the next step in their career and grow within our Global Supply Chain Services. This is a great opportunity for someone who not only enjoys working with international customers, but is also curious about AI, automation and new technologies and wants to contribute to projects focused on process improvement and operational efficiency.

About the Role

Arrow Global Supply Chain Services is a division of Arrow Electronics that manages highly complex, high-volume global supply chains for large OEMs and suppliers. As a Customer Service Representative, you will be a key part of our global service organization, working alongside Service Centers in Sweden, China, Hungary, Mexico and Poland. You will act as the primary point of contact for our customers, ensuring high-quality service delivery, smooth order management and efficient issue resolution.

The role offers an opportunity to contribute to continuous improvement initiatives, including projects related to process optimization, automation and the use of AI-supported tools. We are therefore looking for someone who combines strong customer service expertise with a proactive mindset and genuine interest in how technology can make everyday processes smarter and more efficient.

What You Will Be Doing

• Contribute to process improvement and automation initiatives, exploring how AI and digital tools can help simplify workflows and increase operational efficiency.


• Serve as the main point of contact for customers, managing daily communication via email and internal tools.


• Take ownership of the Order-to-Invoice process, including order entry and customer backlog maintenance.


• Monitor and track customer orders to ensure timely and accurate delivery.


• Coordinate with different internal teams to resolve issues quickly and effectively.


• Proactively manage customer expectations by providing updates, handling escalations and addressing concerns.


• Manage customer supply shortages.


• Resolve shipment and invoice discrepancies.


• Create and distribute defined reports to customers on a regular basis.


• Collaborate with internal teams to optimize service performance and enhance customer satisfaction.


• Analyze order patterns and customer feedback to identify opportunities for improvement.


• Maintain accurate system data and customer profiles.

What We Are Looking For

• 2-3 years of solid experience in customer service, order management, supply chain operations or a similar role.


• Interest in AI, automation and emerging technologies, with hands‑on experience using AI‑powered tools such as Claude or similar solutions being a strong plus.


• A continuous‑improvement mindset and curiosity about how technology can be used to streamline processes and improve the customer experience.


• Strong interpersonal and communication skills, including fluency in English, both written and spoken.


• A customer‑first mindset and a genuine passion for delivering high‑quality service.


• Excellent problem‑solving, time‑management and multitasking abilities.


• Strong organizational skills and attention to detail.


• Ability to work independently while being an effective member of a global team.


• Experience working with international customers would be a strong advantage.

What We Offer

• MyBenefit platform with Multisport.


• Private healthcare package provided by Medicover


• Hybrid working model with 3 days per week in the office.


• A dynamic, international work environment within a leading global organization.


• A friendly, supportive atmosphere with a focus on work-life balance.

About Arrow Electronics

Arrow Electronics is a global technology company that helps guide innovation forward by connecting customers and suppliers with technology, products, services and solutions.

At Arrow, our employees live in a world of "Five Years Out", where new technologies, materials and ideas are shaping what comes next. Joining Arrow means becoming part of an international organization where technology, innovation and collaboration come together to solve complex business challenges.

Arrow is an equal opportunity employer committed to creating a diverse and inclusive work environment for all qualified individuals.

#LI-JN #LI-hybrid

Location

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type

Full time

Job Category

Business Support