Customer Service Representative (F/M/X)

Mondelez España Galletas Production SLU; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Medical care at Luxmed

Multisport card

Life insurance

Employee Pension Program

Relocation support available

Job summary

Mondelēz International in Poland seeks a dedicated Order Management professional to act as the main contact for a customer portfolio, handling end-to-end processes from orders to invoices.

You will liaise with Sales and CS, manage escalations, and optimize delivery execution to meet KPIs, while collaborating across functions and maintaining documentation.

Qualifications

• Experience in CS&L / order-to-cash environments.
• Strong analytical and problem-solving skills.
• Customer-focused with influencing and communication abilities.

Responsibilities

• Be the single point of contact for your assigned customer portfolio, managing all processes from order to invoice.
• Communicate with Customers and Sales about order status, changes, claims, delivery, and product availability.
• Manage escalations for complaints and disputes to ensure maximum customer satisfaction.
• Optimize order and delivery execution with focus on promotions, bottlenecks, and quotas.
• Collaborate cross-functionally with Order Fulfilment, CS Finance, Logistics and Sales teams.
• Prepare and archive proper documentation at all stages of the process.

Skills

Order-to-cash experience

Analytical skills

Customer orientation

Communication skills

SAP knowledge

Team player

Tools

SAP

Job description

Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.How you will contributeYou will:Be the single point of contact for your assigned customer portfolio, managing all processes from order to invoiceCommunicate with Customers and Sales about order status, changes, claims, delivery, and product availabilityManage escalations for complaints and disputes to ensure maximum customer satisfactionAchieve customer service targets and KPIs (Invoice Accuracy, CFR, CS Mistake, on-time documentation)Optimize order and delivery execution with focus on promotions, bottlenecks, and quotasCollaborate cross-functionally with Order Fulfilment, CS Finance, Logistics and Sales teamsPrepare and archive proper documentation at all stages of the processWhat you will bringA desire to drive your future and accelerate your career and the following experience and knowledge:Experience in CS&L/ an order-to-cash environmentStrong analytical and problem-solving skillsCustomer orientation, strong influencing, and communication skillsStrong focus on delivering productivities, service and KPIsTeam player, accountable, proactive thinking, flexibilityCommunicative in EnglishNice to have:Work experience in the FMCG/CPG industrySAP knowledgeWhat we offer:Working on iconic brandsEmployment based on an indefinite employment contractAnnual bonusMedical care at LuxmedMultisport cardLife insuranceEmployee Pension ProgramRelocation Support Available?No Relocation support availableBusiness Unit SummaryWe value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our succesMondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITERJob TypeRegularOrder Management (OTB)Customer Service & Logistics