Junior Customer Service Representative (fixed-term)

Arrow Electronics; Województwo pomorskie; Hybrid; PLN 36,000 - 60,000; Full time

Benefits offered by this job

Premium Medical Care programme

MyBenefit System

Career development opportunities

Dynamic and collaborative workplace

Job summary

Arrow Electronics (AGC) in Gdańsk is seeking a Junior Customer Service Representative. This entry-level position supports customers through the order-to-invoice lifecycle, collaborating with Sales, Logistics, and internal teams.

Expect hybrid work, with onboarding in the office for the first months, and a fixed-term contract through February 2028. The role emphasizes customer-focused communication, teamwork, and process improvement in an international environment.

Qualifications

• English at B2 level, written and spoken.
• Strong communication and coordination skills.
• Customer-oriented mindset with attention to detail.
• Accountability and attention to detail in daily tasks.
• Able to work effectively in a team.

Responsibilities

• Manage the order-to-invoice process.
• Communicate with customers and suppliers via email and phone.
• Provide after-sales support to business customers.
• Maintain order accuracy and manage backlog alerts.
• Support inventory management and cross-functional collaboration.
• Contribute to on-time delivery performance and process improvements.

Skills

English B2

Communication

Coordination

Customer focus

Teamwork

Attention to detail

Accountability

Tools

MS Office

Excel

Job description

# **Position:**Junior Customer Service Representative (fixed-term)# **Job Description:****About the Role**We are looking for a Junior Customer Service Representative to join our team in Gdańsk!This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.**What You Will Do**As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.**Your Responsibilities Will Include*** Managing the order-to-invoice process* Communicating with customers and suppliers via email and phone* Providing after-sales support to business customers* Managing customer orders and maintaining order accuracy* Monitoring and handling backlog alerts and requested backlog changes* Supporting customer reserved inventory management* Cooperating closely with Sales, Assets, and Logistics teams* Driving on-time delivery performance in line with customer and company goals* Building customer satisfaction through proactive communication and problem-solving* Contributing to process efficiency and continuous improvementThis role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.**This position is offered on a fixed-term basis through the end of February 2028.****Who You Are**You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support.**Skills & Experience Required*** English at B2 level, both written and spoken* Strong communication and coordination skills* Customer-oriented mindset* Accountability and attention to detail* Ability to work effectively as part of a team**Nice to Have*** Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role* Good knowledge of MS Office applications* Good knowledge of Microsoft Excel* Polish language skills**What We Offer*** Premium Medical Care programme, including a dental package* MyBenefit System, including a MultiSport Card and vouchers* Career development opportunities in a rapidly growing international environment* Dynamic and collaborative workplace with a friendly atmosphere**Who Are We?**As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.Please submit your CV in English.