Customer Service Representative

Univar Solutions; Ożarów Mazowiecki; On-site; PLN 60,000 - 90,000; Full time

Job summary

Univar Solutions in Poland is seeking a Customer Service professional to build proactive relationships with customers, process orders, and support Area Business Managers while ensuring accurate pricing and timely responses.

The role requires fluent English and Polish, a bachelor degree or relevant experience, SAP experience is a plus, and at least 2 years in customer service; you will join a global chemicals distributor focused on safety and quality.

Qualifications

• Fluent in English and Polish is a must.
• Bachelor's degree or relevant experience considered.
• SAP experience is a plus.

Responsibilities

• Build strong, proactive relationships with customers to engender growth opportunities and ensure customer retention.
• Review performance against agreed objectives.
• Take opportunities to develop sales from enquiries.
• Ensure customer pricing is accurate and regularly updated.
• Process orders effectively and accurately.
• Record and follow up on quotations and sample requests.
• Use of Salesforce.com and other CRM tools as required.
• Provide necessary support for Area Business Managers/Account Managers and communicate regularly with them.
• Keep customer record cards accurate and up to date.
• Apply all aspects of the Customer Complaints process including investigation and resolution where necessary.

Skills

Fluent English

Polish language

Customer service

Analytical skills

Communication skills

Education

Bachelor's degree or relevant experience

Tools

SAP

Job description

A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
Reports to: Customer Service Team Lead

Position Overview

It is all about providing excellent customer service and support to develop profitable sales. Customer needs drive your activities. You improve customer satisfaction by actively seeking feedback from customers. Customer’s expectations are consistently exceeded but you need balance at all times the needs of the customer and the best interests of Univar Solutions. When it comes to communication, you listen to feedback, advices and instructions and responds effectively. You are active at meetings and contribute positively. You also give feedback to colleagues and team members to reinforce positive behaviours or to address needs for improvement. You demonstrate a dedication to reject a culture of blame by totally transparent communication with others at all levels of the organisation. Personally, you accept responsibility for your own development within your job. You understand performance expectations of the role and delivers on promises made and learn and improve from any failure. You measure your own progress in integrating new knowledge and skills and share progress through feedback with manager. When it comes to Safety you ensure compliance to all ESQH procedures.

WHAT YOU'LL DO

• To build strong, proactive relationships with customers to engender growth opportunities and ensure customer retention
• To review performance against agreed objectives
• Take every opportunity to develop sales from enquiries
• To ensure customer pricing is accurate and regularly updated
• To process orders effectively and accurately
• To record and follow up on quotations and sample requests
• Use of salesforce.com and other Customer Relationship Management tools as required
• Provide the necessary support for Area Business Managers/Account Managers and communicate regularly with them
• To keep customer record cards accurate and up to date
• To effectively apply all aspects of the Customer Complaints process including investigation and resolution where necessary
• Answer the telephone promptly and professionally
• Follow all Quality procedures
• Attend and contribute at team meetings
• To ensure a smart appearance at all times
• Use departmental IT resources effectively
• Align with safety notices
• Observe good housekeeping practices and maintain your work area in a safe, clean and tidy condition
• Co-operate on all matters concerned with any Health, safety, training, legislative and environmental matters

Key Targets:

• The achievement of agreed targets
• The quality of internal customer service
• The quality and accuracy of sales order processing, administration and reporting
• Compliance to all Company procedures and legislative requirements
• The achievement of zero accidents associated with Health & Safety Issues

WHO YOU’LL WORK WITH

• Customers
• Supply Chain Planner
• Sales/Product Management
• Logistics
• Operations (sites)
• Third Party Warehouses
• Supply Chain manager

WHAT YOU'LL NEED

• Fluent in English and Polish is a must
• Education: bachelor degree or relevant experience
• SAP experience is a plus
• Min. 2 years of relevant working experience in customer service
• Retail or Chemical experience is a plus
• Great teammate, Flexible, High degree of ownership, Pro-active
• Analytical skills
• Great communication skills

The duties described in this job description cover the main duties of the role, but they are not exhaustive and will vary by country. You may be required to undertake additional or other duties as necessary to meet the needs of the business.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life‑saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at [e-mail].