Customer Service Rep

Lincare; Poland; On-site; PLN 109,090 - 145,454; Full time

Job summary

A healthcare service provider in Poland is seeking a Customer Service Representative. The role involves communicating with customers, resolving their issues, and managing product/service needs. Candidates should possess strong communication skills and attention to detail. This is an entry-level full-time position offering opportunities to contribute to customer care.

Qualifications

• Effective communication skills for customer interactions.
• Ability to assess customer needs and compliance with orders.
• Experience with computerized record keeping systems is beneficial.

Responsibilities

• Communicates with customers via calls to resolve issues.
• Assesses ongoing product/service needs.
• Documents interactions in a computerized system.

Skills

Customer communication

Problem resolution

Documentation skills

Job description

Overview

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This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care

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