Customer Service & Order Management Senior Specialist - Cluster Responsibilities

Kimberly-Clark Corporation; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Health & dental options

Hybrid work arrangement

Yearly bonus

Employee referral program & holiday, 4

Job summary

Arbex in Krakow, Poland, is seeking a Senior Specialist for Customer Service & Order Management. You will own end-to-end order planning for CMI/VMI customers, coordinating across Sales, Logistics, and Demand planning to ensure on-time delivery and high service levels.

You will leverage SAP, Salesforce, and Qualtrics to document interactions, identify process gaps, and lead small improvement initiatives in a dynamic international FMCG environment.

Qualifications

• 5+ years of customer-facing experience in Order Management, Customer Service, Order to Cash, or Supply Chain roles.
• Strong proficiency in MS Office (Excel, Power BI) and experience with SAP (mandatory) & SNC, Salesforce, Qualtrics.
• Excellent time management and ability to work independently under pressure. Fluent English.

Responsibilities

• Manage complete order planning and execution for assigned CMI/VMI customers, aligning with forecasts and maximizing service levels.
• Utilize SAP, Salesforce, Qualtrics, and other tools to document customer interactions and feedback.
• Identify process gaps in Order to Delivery workflows and lead small continuous improvement initiatives.
• Handle logistics claims and disputes, including credit/debit notes and returns, via Dispute Case Management tools.
• Collaborate daily with cross-functional teams across multiple countries.
• Participate in stakeholder meetings and teleconferences to address customer requirements.
• Drive NSV growth through cross-selling while maintaining high service standards.

Skills

Customer-facing experience

Order Management

Time management

Fluent English

Tools

SAP

Salesforce

Qualtrics

Power BI

Job description

Customer Service & Order Management Senior Specialist - Cluster Responsibilities

Job Description Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark. Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. In this role, you will leverage your expertise in Order to Delivery processes across multiple markets, ensuring operational excellence and customer satisfaction. You’ll manage end-to-end order planning for CMI/VMI customers, lead small continuous improvement projects, and collaborate with diverse stakeholders across EMEA. This position offers exposure to FMCG and B2B environments, advanced tools (SAP, Salesforce, Qualtrics), and a dynamic international setting. It starts with YOU.

In this role you will

• Manage complete order planning and execution for assigned CMI/VMI customers, ensuring alignment with forecasts and maximizing supply/service levels.
• Utilize SAP, Salesforce, Qualtrics, and other tools to manage and document customer interactions and feedback.
• Identify process gaps in Order to Delivery workflows and propose optimized solutions; lead small continuous improvement initiatives.
• Handle logistics claims and disputes, including credit/debit notes and returns, through Dispute Case Management tools.
• Collaborate daily with cross-functional teams (Sales, Deployment, Marketing, Logistics, Demand Planning, etc.) across multiple countries.
• Participate in stakeholder meetings and teleconferences, proactively addressing customer requirements and resolving challenges.
• Drive NSV growth through cross-selling opportunities while maintaining high service standards.

Required Qualifications

5+ years of customer-facing experience in Order Management (mandatory), Customer Service (FMCG/B2B), Order to Cash, or Supply Chain roles. Strong proficiency in MS Office (Excel, Power BI) and experience with SAP (mandatory) & SNC, Salesforce, Qualtrics. Excellent time management, prioritization skills, and ability to work independently under pressure. Fluent English.

Preferred Qualifications

Proven ability to work with multiple stakeholders across different countries. Additional language (German or French) will be advantageous.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you’re looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.

• Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.
• Hybrid Work Arrangement - with min. 1 day per week from the office, in accordance with our internal policy, as we understand the importance of work-life balance. Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.
• Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.
• Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.
• Additional Leave - to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy. You can take up to 4 days of voluntary leave for Arbex’s coordinated actions.
• Learning & Growth - we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.
• International Environment - a job at the very heart of Arbex's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.
• Flex That Works at ARBEX - we believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

Employment Conditions

This role is available for local candidates already authorized to work in the role’s country only. Arbex will not provide relocation support for this role.

Salary and Benefits Transparency

Applicable for Poland and Slovakia: Annual Base Salary Range and the Incentive Plan (if applicable) – will be communicated prior to the interview. Along with a competitive pay and additional performance-based incentives (if applicable to the role) we offer a range of benefits enhancing your life, health and prosperity over time. But pay is just one part of our offering.

Job Location and Type

Primary Location Poland-Krakow. Additional Locations. Worker Type Employee. Worker Sub-Type Fixed Term (Fixed Term). Time Type Full time.

Equal Opportunity Employment

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of local policies.

Thank you for your interest in Arbex. Backed by the power of over 100 years of legacy brands, we are the world’s next leading producer of consumer goods. When it comes to product development, we go beyond everyday needs to anticipate what life will require in the future—while keeping innovation, sustainability, and consumers at the core of every decision. From fibre to shelf, and beyond, we act with intention at every step of the way. Because scale isn’t measured by size, it’s determined by positive impact. And that’s how we deliver what the world needs next.