Customer Service Ops & Process Specialist (Hybrid)

LGC Limited; Poland; Hybrid; PLN 65,000 - 90,000; Full time

Job summary

LGC Standards, a division of LGC Group, is seeking a Customer Service Operations & Process Specialist to join our Łomianki, Poland team in a hybrid role. The position focuses on analysing order management processes, testing new systems, and implementing improvements to enhance customer service performance.

You will monitor process KPIs, prepare management reports, and collaborate with Customer Service, Operations and IT to deliver high-quality customer experiences.

Qualifications

• Experience in Customer Service, Operations or Order Management environments.
• Experience using ERP or CRM systems.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel and PowerPoint skills.
• Good organisational and time management skills.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Proactive approach to continuous improvement.
• Fluent in Polish and English, both spoken and written

Responsibilities

• Analyze daily order management processes to identify improvements.
• Test new systems and process changes prior to implementation.
• Document test results and communicate findings to stakeholders.
• Support User Acceptance Testing (UAT) and validation activities.
• Produce operational reports and KPIs for management and customers.
• Create PowerPoint presentations for customers and senior management.
• Help document and maintain operational procedures.
• Collaborate with CS, Operations, IT and other departments on improvements.
• Provide support during high-demand periods, system changes or projects.
• Develop knowledge of LGC products, services and CS processes.

Skills

Customer service

Operations

Order management

Analytical skills

Problem solving

Excel

PowerPoint

Communication

Detail oriented

Independence

Continuous improvement

Polish language

English language

Tools

ERP systems

CRM systems

Job description

LGC Standards, a division of LGC Group, is seeking a Customer Service Operations & Process Specialist to join our Łomianki, Poland team in a hybrid role. The position focuses on analysing order management processes, testing new systems, and implementing improvements to enhance customer service performance.

You will monitor process KPIs, prepare management reports, and collaborate with Customer Service, Operations and IT to deliver high-quality customer experiences.