Customer Service Ops & Process Improvement Specialist

LGC Group; Województwo mazowieckie; On-site; PLN 52,000 - 78,000; Full time

Job summary

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide.

We’re looking for friendly, driven people to join our Customer Service Team in Łomianki, Poland! The role incumbent is responsible for supporting Customer Service operations through process

Qualifications

• Experience in Customer Service, Operations or Order Management environments.
• Experience using ERP or CRM systems.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel and PowerPoint skills.
• Good organisational and time management skills.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Proactive approach to continuous improvement.
• Fluent in Polish and English, both spoken and written.

Responsibilities

• Support Customer Service operations through daily analysis of order management processes.
• Identify, investigate and report process and system issues impacting operational performance.
• Perform testing of new systems, process improvements and project deliverables prior to implementation.
• Document test results and communicate findings to relevant stakeholders.
• Support User Acceptance Testing (UAT) and validation activities.
• Produce operational reports and analyse Customer Service KPIs.
• Prepare PowerPoint presentations for customers, senior management and internal stakeholders.
• Assist with process documentation and maintenance of operational procedures.
• Collaborate with Customer Service, Operations, IT and other departments on improvement initiatives.
• Provide operational support during periods of high demand, system changes or project implementation.
• Develop knowledge of LGC products, services and Customer Service processes and remain up-to-date with business changes

Skills

Customer Service

Operations

Order Management

Analytical Thinking

Excel

PowerPoint

Communication

Time Management

Attention to Detail

Teamwork

Problem Solving

Polish and English

Tools

ERP systems

CRM systems

Job description

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide.

We’re looking for friendly, driven people to join our Customer Service Team in Łomianki, Poland! The role incumbent is responsible for supporting Customer Service operations through process