Customer Service Employee | Multilingual | Barcelona (12)

QLF Brands B.V.; Kraków; Hybrid; PLN 131,000 - 183,000; Full time

Benefits offered by this job

Home office setup

Company laptop

Pension plan

Travel reimbursement

Learning platform access

Bike leasing

Job summary

QLF Brands B.V. is seeking a multilingual customer service specialist to be the first point of contact for customers across Europe. You will respond via email, phone, or chat, support our foreign teams, and translate questions into effective resolutions.

You will work from our Barcelona head office or remotely within Europe, training will be provided, and you will use your language skills to ensure accurate customer care and data entry in the CRM.

Qualifications

• Fluent in English and another European language spoken/written.
• Experience as a customer service employee is preferred.
• Strong ability to multitask and use CRM systems accurately.

Responsibilities

• Handle customer inquiries by email, phone, or chat.
• Support European customer service teams and translate issues into solutions.
• Accurately register customer data, orders, shipments, and returns in the CRM.

Skills

Multilingual communication

English proficiency

Other language proficiency

Tools

Salesforce

Job description

Do you speak English and maybe Swedish in addition to another language such as Spanish, Danish, German, French, Spanish, Italian, Portuguese or Greek. And do you like to be on the front line of our Customer Service department to answer customer questions? For the Customer Service team at our head office in Barcelona, we are looking for multilingual customer service employees for 40 hours a week.

What are you going to do?

As a customer service employee you are the first contact for our customers and you speak to them by email, telephone or chat. You are also available for European customers to support our foreign customer service teams. You therefore not only speak and write fluently in English but you also master another language in word and writing, such as Swedish, German, French, Spanish, Italian, Portuguese or Greek. You also know how to answer the most diverse customer questions correctly and you translate the problem into a correct solution for the customer.

You dare to make choices, proactively advise and help atmosphere makers in Europe to create the right atmosphere in their home. You do this through your thorough technical knowledge about our lighting products, which you gradually acquire and expand. In addition, you are accurate when it comes to registering customer data and agreements regarding orders, shipments and return or warranty shipments in our CRM system. In this position it is possible to work from our head office in Barcelona. Of course you will first be trained by one of your colleagues, before you start working independently.

We are looking for you because you…

• master differentlanguages in word and writing;
• your English is also of a good level;
• are communicative and have a smooth chat;
• have already gained experience as a customer service employee;
• can work well with systems (preferably Salesforce) and can multitask well;
• are stress-resistant and don't let yourself get upset easily;
• you're available during our working hours on Monday toFriday from 08.00-17.00 (including one hour lunchbreak);
• are patient, a good listener and have commercial insight.

What's in it for you:

• A world full of challenges and responsibilities! Here, you'll have the opportunity to gain international experience in our vibrant, rapidly growing organization. You are the star of your own career story!
• Freedom and joy! Work in the most inspiring place for you - our office in Barcelona or from the comfort of your own cozy spot. You decide where the magic happens!
• Join the party! Be part of our fantastic company culture where you can truly be yourself, no pretenses. We value open communication and a friendly atmosphere, where everyone is appreciated for who they are. No dress code, just a healthy dose of fun!
• We've got the perks! As part of our team, you'll enjoy a tempting package of employment benefits. Think 25 delightful vacation days, compensation for your travel expenses and home office setup, and a solid pension plan. We believe in rewarding your hard work!
• Ready, set, work! We ensure you can steal the show from home with a fully equipped home office, including a company laptop. Optimal comfort for maximum productivity!
• Shine bright like a diamond! Indulge in a heavenly staff discount on our atmospheric lighting. Illuminate not only your work but also the lives of your family and friends with our beautiful lamps!
• Always be learning! Dive unlimited into our online learning world and develop at your own pace. Growth and knowledge are central to us, as a growing you means a growing company!
• Ride in style! Opt for sustainable mobility with our fantastic leasing scheme for a (electric) bike. Arrive at work green and in style. Thinking about the environment has never been so cool!
• Immerse yourself in the coziness of our "domibo's" (Friday afternoon drinks), savor our tasty quarterly breakfasts. But that's not all! We also organize an annual spectacular staff party, our WOW day, unforgettable team outings and relaxing lunch walks. There's always something happening with us!

Do we click?

With us, an international organization with over 160 colleagues, you're in the right place. We operate in 36 European countries with 39 webshops and seven stores, and we're still growing! Our lively HQ and warehouse, both located at the Kempisch Bedrijvenpark in Hapert, form the beating heart of our webshops.

Lampenlicht, a valuable part QLF Brands, propels us forward. QLF Brands represents the sparkling brands QAZQA, Lampenlicht, and FittinQ. QAZQA is known for its distinctive lighting style. Under this label, we design and produce lighting articles that are just a touch different. Through our own QAZQA webshop, we primarily serve our valued B2B customers. Lampenlicht, our retail brand, shines both online and offline with a standard stock of over 3,000 different lighting items. FittinQ takes care of our fulfillment activities, encompassing warehousing and customer services. Together, we have one mission: always creating the right atmosphere with lamps and light.

Are you up for the challenge of bringing 100% ambiance to all of Europe?