Customer Service Coordinator (French & English)

Newell Brands; Poznań; Hybrid; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid working system

LinkedIn Learning access

Pension plan with company contribution

Fully sponsored life insurance

Working hours: Mon–Fri 8:00–17:00 (1st

Multisport Card or cinema tickets

Bravo recognition program

Give@Newell charity time-off

Employee Referral Program

Modern office in Poznan city center

Friendly multicultural environment

Job summary

Newell Brands in Poznan is seeking a Customer Service Coordinator fluent in French and English to support business customers across Europe, the Middle East and Africa. You will act as the main contact for assigned accounts, ensuring timely delivery of orders and high quality service.

Key tasks include processing sales orders in SAP, updating customer records, advising on products, and coordinating with Sales, Supply Chain and the distribution centre.

Qualifications

• Fluent French (written & spoken) and communicative English.
• Customer- and detail-oriented.
• Good command of Microsoft Office (Word, Excel, PowerPoint).
• Team spirit.

Responsibilities

• Process sales orders from customers, sales agents and internal teams.
• Submit requests to create new customer accounts and update existing customer records.
• Provide professional advice on our product range.
• Proactively inform customers about current promotions and marketing activities.
• Work closely with the Sales team, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training will be provided!).
• Communicate with customers by email and telephone.

Skills

French

English

Office suite

Team spirit

Polish language

Tools

SAP

Salesforce

Job description

Career Opportunities: Customer Service Coordinator (French & English) (19409)

Requisition ID19409-Posted10/29/2026-Poland-Hybrid-Full-Time-Supply Chain

Contract type: Permanent;Hybrid working system after 2-3-month on-site training.

Your Role in a Nutshell

As a Customer Service Coordinator, you will provide service inFrenchlanguage forbusiness customers / partnersof Newell Brands in Europe, the Middle East and Africa (EMEA).

You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service.

We will help you achieve your goals and develop by providing regular feedback and access to online training courses.

Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands likeParker,Waterman,Yankee Candle,NUK, orCrockpot.

Your Key Responsibilities

• Process sales orders received from customers, sales agents and internal teams.
• Submit requests to create new customer accounts and update existing customer records.
• Provide professional advice on our product range.
• Proactively inform customers about current promotions and marketing activities.
• Work closely with the Sales team, Supply Chain and the distribution centre.
• Manage and maintain customer portals.
• Enter and update orders using SAP (full training will be provided!).
• Communicate with customers by email and telephone.

What You’ll Need

Minimum

• Fluent French (written & spoken) and communicative English
• Customer- and detail-oriented
• Good command of Microsoft Office (Word, Excel, PowerPoint)
• Team spirit

Your advantage

• Knowledge of SAP and/or Salesforce
• Ability to learn quickly
• Basic commercial awareness
• Polish language

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, likeParker, Sistema, Spontex, Crockpot, NUK, Coleman, andYankee Candle, to name a few.

Join us and benefit from

• Hybrid working system (1 day per week in the office)after 2-3-month on-site training
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
• Partly financed Multisport Card or cinema tickets
• Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program – an opportunity to get a bonus
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
• Friendly atmosphere & multicultural environment (30+ nationalitiesinourPoznan office!)
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership