Consumer Services Representative (English & French) - Parker, Sharpie

Newell Brands; Poznań; Hybrid; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working system

LinkedIn Learning access

Pension plan with company contribution

Fully sponsored life insurance

Working hours 7:00-9:00 start

Product discounts

Multisport Card or cinema tickets

Bravo recognition program

Employee Referral Program

Air-conditioned office in city center

Job summary

Newell Brands, Poznan, Poland, is seeking a Consumer Services Representative fluent in English and French. You will handle inquiries across channels, maintain consumer data, and apply product knowledge to provide accurate information.

The role offers a hybrid office arrangement with valuable learning opportunities. Key requirements include fluency in French and English (C1), proficiency in MS Word/Outlook, and strong communication, empathy, and organizational skills.

Qualifications

• Fluent in French (C1) and English (C1) both spoken and written.
• Good command of MS Word and Outlook.
• Outgoing with excellent communication skills and empathy when dealing with consumers.

Responsibilities

• Respond to consumer inquiries via email, chat, phone, social media, and other platforms in a consumer-centric way.
• Create and maintain consumer records and case management for accurate business reporting.
• Use product knowledge to provide correct information to consumers.
• Document in designated systems (CRM/SAP) necessary data for inquiries or complaints.
• Learn new tools and processes as needed.

Skills

Fluent French (C1)

English (C1)

MS Word

Outlook

Communication skills

Empathy

Tools

Salesforce

SAP

Bazaarvoice

Sprinklr

Job description

Requisition ID19228-Posted10/28/2026-Poland-Hybrid-Full-Time-Consumer Service

Job title

Consumer Services Representative (English & French)

Location

Poznan, Poland

Reports to

Supervisor, Consumer Services

As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances. You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Key responsibilities

• Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
• Create and maintain consumer information and case management to relay accurate information back to the business.
• Uses knowledge of products to ensure accurate information is communicated to consumers.
• Seeking solutions in case of unusual queries or requests
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Don’t have experience in consumer service or with systems that we use? No problem! You will learn that with us!

• Fluent French (C1) and English (C1) (spoken & written)
• Good command of MS Word and Outlook
• Outgoing withexcellent communicationskills(verbal & written)
• Empathy and openness for working with consumers

Preferred

• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
• Organizational skills with ability to prioritize
• Detail oriented
• Positive attitude and great interpersonal skills, incl. rapport-building and listening
• Previous experience in user support/helpdesk/customer service will be an asset.

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join us and benefit from

• Hybrid working system (1 day in the office per week after 2-3 week onsite training).
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Partly financed Multisport Card or cinema tickets
• Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program – an opportunity to get a bonus
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership