Customer Service Administrator – English speaker

Solenis; Polska; Remote; PLN 40,000 - 64,000; Part time

Benefits offered by this job

Training opportunities

Company Pension

25 days holiday

Life Insurance (4x salary)

Sick Pay

Employee Assistance Programme

Job summary

NCH Europe is seeking a Customer Service Administrator (English speaker) to join the remote sales support team in Poland on a 10‑month fixed term contract. You will handle order entry, service planning and service data, while supporting the Sales Operations Director and field sales representatives.

The role requires strong communication, team collaboration and IT literacy, with experience using Oracle and/or SAP systems. Training and pension benefits are provided.

Qualifications

• Experience in fast-paced customer service or administration.
• Excellent written and verbal communication in English.
• Strong IT literacy with Microsoft Office.

Responsibilities

• Handle order entry and service planning with accuracy.
• Respond to customer queries and resolve issues promptly.
• Manage calls from customers and sales reps.
• Ensure data is delivered timely to stakeholders.
• Collaborate with other functions to build relationships.

Skills

Self-motivated

Flexible

Teamwork

Communication

Time management

Customer-focused

Problem-solving

Interacting with senior management

Tools

Microsoft Office

Oracle

SAP

Job description

Customer Service Administrator – English speaker

Location: Remote – Poland based Employment Type: Fixed-term (10 months) Company: NCH Europe – A Solenis Company

At NCH Europe, we believe success comes from people connecting with people, and now as part of the Solenis group, our commitment to strong collaboration will continue to grow. As part of our continued growth, we are looking for a dedicated Customer Service Administrator to join the busy sales support team on a remote basis. This will be on an initial 10-month fixed term contract basis to assist with integration projects as the business moves forward. In this role, you will closely support the Sales Operations Director customer service team. Tasks will include but are not limited to order entry, service planning and call handling from customers and our sales representatives in the field.

Key Responsibilities:

• Achieve and maintain both individual and departmental productivity, quality and service standards
• Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required
• Process customer orders, service plans and business data in an accurate and timely fashion
• Actively contribute to a positive and supportive team culture
• Deliver timely, relevant and accurate data to key stakeholders when requested
• Work closely with other functions as appropriate to build positive and rewarding relationships
• Take responsibility and seek opportunities for personal development

Skills, Knowledge and Expertise:

• Self‑motivated and enthusiastic
• Flexible and adaptable to changing business needs
• Strong teamwork and collaboration skills
• Effective communication skills (written and verbal)
• Strong organisational and time‑management abilities; ability to manage varying workloads, pressure, and deadlines
• Customer‑focused with good listening skills
• Problem‑solving ability and action‑oriented approach
• Comfortable interacting with senior management

Experience & Knowledge:

• Experience working in a fast‑paced customer service and/or administration environment (essential)
• Excellent written and verbal communication (essential),
• IT literacy with strong Microsoft Office knowledge
• Fluency in English
• Experience using Oracle and/or SAP systems

Benefits:

• Comprehensive training and learning opportunities
• Company Pension
• 25 days holiday + Bank Holidays
• 4 x salary life insurance
• Company Sick Pay
• Discounts on numerous leisure, financial and retail products
• Employee Assistance Programme and wellbeing resources

NCH Europe exists because of its customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements. With a presence in 25 countries and an ever growing network of sales staff; NCH Europe is one of the largest divisions of NCH Corporation ; a US based multinational company. We deliver best-in-class industrial maintenance solutions, with a focus on hospitality, industrial and infrastructure businesses in Europe. Achieve sustainability goals and maximise efficiency with our unparalleled knowledge and technical competency. At NCH Europe we believe in ‘people doing business with people.’ We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration.