Customer Project Manager

Worldline; Warszawa; On-site; PLN 140,000 - 200,000; Full time

Benefits offered by this job

Private medical & life insurance

Public transportation allowance

Annual bonus

Job summary

Worldline in Poland is seeking a Customer Project Manager to coordinate complex initiatives within Merchant Services Enterprise. You will lead end-to-end projects for Mobility & Self-Service, acting as the main contact between customers and internal teams to ensure timely delivery and high-quality integrations (WPI and TAPI).

The ideal candidate has proven project-management experience in payments or fintech, strong organizational skills, and a collaborative mindset.

Qualifications

• Proven experience in project management, ideally within payments, fintech, or technology services.
• Strong organisational skills, with the ability to manage multiple projects and stakeholders simultaneously.
• Technical background or familiarity with API integrations (WPI/TAPI) is a plus.
• Positive, proactive mindset with a solution-oriented approach to overcoming challenges.
• Excellent collaboration skills, comfortable working closely with technical and product teams.

Responsibilities

• Lead end-to-end project coordination for Mobility & Self-Service solutions, from kick-off to go-live.
• Act as the main point of contact between customers, technical teams, and internal stakeholders throughout project delivery.
• Manage project timelines, risks, and deliverables, ensuring integrations (WPI/TAPI) are implemented smoothly.
• Collaborate closely with technical and product teams to troubleshoot issues and ensure solution quality.
• Provide regular project status updates and ensure customer expectations are met at every milestone.

Skills

Project management

Stakeholder management

Multitasking

API integrations

Payments/fintech knowledge

Tools

WPI

TAPI

Job description

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

We are looking for a Customer Project Manager to join our Customer Service Enterprise team within Merchant Services Enterprise (MS ENT). As part of a close-knit team of 8, you will coordinate projects mainly within Mobility & Self-Service, working with customers on WPI and TAPI integrations. A technical background is a plus, as you'll collaborate closely with technical and product teams to ensure smooth, successful project delivery.

Day-to-day responsibilities

• Lead end-to-end project coordination for Mobility & Self-Service solutions, from kick-off to go-live
• Act as the main point of contact between customers, technical teams, and internal stakeholders throughout project delivery
• Manage project timelines, risks, and deliverables, ensuring integrations (WPI/TAPI) are implemented smoothly
• Collaborate closely with technical and product teams to troubleshoot issues and ensure solution quality
• Provide regular project status updates and ensure customer expectations are met at every milestone

Who are we looking for

• Proven experience in project management, ideally within payments, fintech, or technology services
• Strong organisational skills, with the ability to manage multiple projects and stakeholders simultaneously
• Technical background or familiarity with API integrations (WPI/TAPI) is a plus
• Positive, proactive mindset with a solution-oriented approach to overcoming challenges
• Excellent collaboration skills, comfortable working closely with technical and product teams

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• Public transportation allowance
• Annual bonus

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.