Customer Experience Marketing Lead, Poland

International Flavors & Fragrances Inc.; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

IFF is a global leader in flavors, fragrances and health & biosciences, based in Warsaw, Poland. As Customer Experience Marketing Manager, you will drive how IFF engages with customers in Poland, crafting content, insights, and strategic narratives to fuel business growth.

The role is positioned to influence customer journeys with creative, data-driven storytelling. You will analyze category trends, develop client-facing marketing materials, collaborate cross-functionally, and manage end-to-end

Qualifications

• 5–7 years of marketing experience in a B2B or FMCG environment.
• Bachelor’s degree in Marketing or related field; Master’s degree preferred.
• Strong analytical skills to interpret data and translate into insights.
• Fluency in Polish and English, both written and spoken.

Responsibilities

• Analyze food and beverage category trends using Mintel, Euromonitor, Nielsen and AI-driven insights; translate findings into actionable business recommendations.
• Develop compelling, customer-facing content to support business growth and strengthen customer relationships in Poland.
• Collaborate with customers to co-create innovative concepts tailored to local consumer preferences.
• Support Polish team with market understanding to shape strategy and development direction.
• Lead the creation and delivery of high-impact customer presentations, trend storytelling and insight-driven narratives.
• Manage end-to-end customer engagement experiences, including materials and logistics for events, and monitor launches for whitespace opportunities.

Job description

IFF is a global leader in flavors, fragrances and health & biosciences, based in Warsaw, Poland. As Customer Experience Marketing Manager, you will drive how IFF engages with customers in Poland, crafting content, insights, and strategic narratives to fuel business growth.

The role is positioned to influence customer journeys with creative, data-driven storytelling. You will analyze category trends, develop client-facing marketing materials, collaborate cross-functionally, and manage end-to-end