Customer Experience Coordinator

Flint Hills Resources; Katowice; On-site; PLN 50,000 - 70,000; Full time

Job summary

Guardian is seeking a Customer Experience Coordinator based in Katowice, Poland to coordinate internal Supply Chain case management, build lasting relationships with customers, and ensure timely delivery of products and services.

The role supports order management, expands relationships, resolves issues, maintains a positive company image, and collaborates with multiple supply chain streams to serve customers via email and the service portal.

Qualifications

• Fluent in English and German (or Croatian/Serbian) written and spoken.
• Strong communication and interpersonal skills.
• Proactive, customer-focused attitude with results orientation.
• Good PC skills including MS Office.
• Ability to understand and navigate diverse customer requests.

Responsibilities

• Support the Order Management Process, including pre-and post-order activities.
• Expand relationships with existing customers by proposing solutions that meet objectives.
• Ensure correct products and services are delivered to customers on time.
• Resolve issues and complaints to maintain trust.
• Improve service and timely execution to drive business efficiency and relationships.
• Maintain a positive image of the company.
• Establish long-term customer relationships.

Skills

Fluent English & German

Strong communication

Proactive, customer focused

MS Office

Navigate diverse customer requests

Tools

Salesforce CRM

Job description

The Customer Experience Coordinator is responsible for coordination of internal Supply Chain case management process. The role involves building long-term relationships with customers, using language and interpersonal skills.

The role includes phone communications , coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationships in collaboration with multiple Supply Chain streams on the follow-up of customers’ requests.

The position is based in Katowice, Poland.

Our Team

The role will involve cooperation with customers. Customer Experience Coordinator is a key contact between the supply chain capabilities , production and the Customer . In that scope, Customer Experience Coordinator is to identify, understand and complete customer ’ s requests , coming through email and through our service portal to provide them with the most suitable solution.

This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solutions to right workstreams.

What You Will Do

• Support the Order Management Process, including pre-and post-order activities.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
• Maintaining a positive image of the company
• Establishing long-term customer relationships

Who You Are (Basic Qualifications)

• Fluent in English and German or English and Croatian/ Serbian both written and spoken.
• Previous experiencewithin a customer service role, however fresh graduates are also welcome.
• Strong communication and interpersonal skills with an aptitude of building relationships
• Effective organizational skills
• Problem-solving skills
• Proactive, customer focused and results oriented attitude.
• Good PC skills in MS Office
• Ability to effectively question or challenge the status quo.

What Will Put You Ahead

• Additional language
• Experience with Salesforce or any other CRM software
• Strategical thinking and contribution motivation mindset
• Experience in supply chain

Who We Are

Guardian is a diversified global manufacturing company headquartered in Auburn Hills, Michigan, with leading positions in float glass and fabricated glass products for commercial, residential and transportation applications; automotive trim; and the distribution of building products. Through research and development centers (Science & Technology Centre for glass and Advanced Development Centre for automotive), Guardian is at the forefront of innovation. Its automotive trim group, SRG Global, is one of the world’s largest manufacturers of chrome-plated plastic parts for the automotive, commercial truck and consumer goods industries. Guardian, its subsidiaries and affiliates, employ 18,000 people and operate facilities throughout North America, Europe, South America, Africa, the Middle East and Asia.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.