Customer Care & Tenant Experience Analyst

Workday; Warszawa; Hybrid; PLN 113,000 - 169,000; Full time

Job summary

Workday Poland is seeking a Customer Care Tenant Management Analyst to join a dedicated team delivering fast, clear support to customers. You will manage incoming cases, resolve inquiries, and serve as a link between customers and internal teams in a dynamic environment.

The role emphasizes effective communication across channels, collaboration with colleagues, and the ability to handle high-volume workloads while maintaining accuracy.

Qualifications

• 1-3 years of experience in a customer service, client support, or customer care operations role.
• Excellent written and verbal communication, with ability to build trust-based relationships.
• Multitask effectively in a fast-paced, high-volume environment while maintaining accuracy.
• Adaptable to changing priorities and processes with a continuous improvement mindset.
• Experience with CRM or ticketing platforms such as Salesforce, Jira, or similar tools.

Responsibilities

• Manage an incoming case queue, resolving customer issues accurately within service-level timeframes.
• Communicate clearly and empathetically with customers across written and verbal channels.
• Collaborate with fellow Customer Care analysts to track inquiries and follow up efficiently.
• Act as the primary bridge between customers and internal teams, ensuring needs are understood.
• Identify, prioritize, and escalate sensitive or complex customer issues to appropriate partners.

Skills

Strong Communicator

Team Collaboration

Thrives Under Pressure

Adaptable & Agile

Analytical

Organized & Detail-Oriented

Quick Learner

Tools

Salesforce

Jira

Job description

Workday Poland is seeking a Customer Care Tenant Management Analyst to join a dedicated team delivering fast, clear support to customers. You will manage incoming cases, resolve inquiries, and serve as a link between customers and internal teams in a dynamic environment.

The role emphasizes effective communication across channels, collaboration with colleagues, and the ability to handle high-volume workloads while maintaining accuracy.