Customer Care Tenant Management Analyst

Workday; Warszawa; On-site; PLN 113,000 - 169,000; Full time

Job summary

Workday Poland is seeking a Customer Care Tenant Management Analyst to join a dedicated team delivering fast, clear support to customers. You will manage incoming cases, resolve inquiries, and serve as a link between customers and internal teams in a dynamic environment.

The role emphasizes effective communication across channels, collaboration with colleagues, and the ability to handle high-volume workloads while maintaining accuracy.

Qualifications

• 1-3 years of experience in a customer service, client support, or customer care operations role.
• Excellent written and verbal communication, with ability to build trust-based relationships.
• Multitask effectively in a fast-paced, high-volume environment while maintaining accuracy.
• Adaptable to changing priorities and processes with a continuous improvement mindset.
• Experience with CRM or ticketing platforms such as Salesforce, Jira, or similar tools.

Responsibilities

• Manage an incoming case queue, resolving customer issues accurately within service-level timeframes.
• Communicate clearly and empathetically with customers across written and verbal channels.
• Collaborate with fellow Customer Care analysts to track inquiries and follow up efficiently.
• Act as the primary bridge between customers and internal teams, ensuring needs are understood.
• Identify, prioritize, and escalate sensitive or complex customer issues to appropriate partners.

Skills

Strong Communicator

Team Collaboration

Thrives Under Pressure

Adaptable & Agile

Analytical

Organized & Detail-Oriented

Quick Learner

Tools

Salesforce

Jira

Job description

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

As a Customer Care Tenant Management Analyst, you will be part of a dedicated team focused on delivering fast, clear, and effective support to our customers. In this versatile role, you will manage incoming cases, resolve customer inquiries, and serve as a vital link between our customers and internal teams in a dynamic, fast-paced environment.

About the Role

• Case Management: Manage an incoming case queue, resolving customer issues accurately and within established service-level timeframes.
• Customer Communication: Communicate clearly, concisely, and empathetically with customers across both written and verbal channels.
• Team Collaboration: Collaborate closely with fellow Customer Care analysts to ensure all customer inquiries are systematically tracked and followed up on efficiently.
• Internal Liaison: Act as the primary bridge between customers and internal teams, ensuring customer needs are thoroughly understood and addressed.
• Issue Escalation: Identify, prioritize, and escalated sensitive or complex customer issues to appropriate partners as they arise.

About You

Basic Qualifications

• 1-3 years of experience in a customer service, client support, or customer care operations role.

Other Qualifications

• Strong Communicator & Collaborator: Excellent written and verbal communication skills, with a track record of building positive, trust-based relationships with customers and colleagues.
• Thrives Under Pressure: Proven ability to multitask, prioritize effectively, and maintain high accuracy in a fast-paced, high-volume environment.
• Adaptable & Agile: Highly adaptable to changing priorities, processes, and business needs with a continuous improvement mindset.
• Analytical & Resourceful: Comfortable interpreting and synthesizing data from multiple sources to inform decisions, research customer issues, and drive them to resolution.
• Organized & Detail-Oriented: Highly organized, with strong attention to detail when managing customer data and record-keeping.
• Adaptable Learner: Quick to pick up new internal tools, operational concepts, and workflow processes.
• Experience working with CRM or ticketing platforms such as Salesforce, Jira, or similar tools.

Workday Pay Transparency Statement (For EU Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills, and educational qualifications, level of responsibility, demands of the role, work location and business need. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location Base Pay Range: zł112,800 PLN - zł169,200 PLN Poland

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for