Customer Care Specialist with French

ARCHE Consulting; Kraków; Hybrid; PLN 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Private medical care

Language training subsidy

Training opportunities

Meal subsidies

Social benefits

Employee referral program

Flexible hours / partial remote work

Zusammenfassung

Arche Consulting seeks a multilingual B2B customer service professional in Kraków to oversee end-to-end order management, from intake to delivery and settlement. You will verify invoices, support month-end close, and liaise with logistics and quality teams to resolve discrepancies and improve processes.

We value French (C1) and English (B2) speakers with at least two years in international SSC/BPO environments, strong Excel/data skills, and a detail‑oriented, analytical mindset.

Qualifikationen

• Very good command of French (C1) and English (B2).
• Minimum 2 years in B2B customer service within international environments.
• Experience in logistics, supply chain, or manufacturing is a strong asset.
• Strong Excel skills and ability to work with data.
• Analytical mindset with attention to detail in a dynamic environment.
• Stable employment in an international organization with market presence.
• Private medical care and co-financing for foreign language learning.
• Opportunities to participate in training sessions and professional courses.
• Flexible working hours with partial remote work (2-3 days per week in the office).
• Meal subsidies and additional social benefits; employee referral program.

Aufgaben

• End-to-end management of the B2B order process from intake through delivery and final settlement.
• Preparation and verification of sales and settlement documents (invoices, credit notes, debit notes).
• Participation in the month-end closing process with preparation and validation of reports.
• Daily communication with business customers and internal stakeholders to resolve discrepancies.
• Coordination of order execution with logistics teams and monitoring delivery timelines.
• Collaboration with the quality department regarding claims handling and material reallocation.
• Planning and monitoring material flow and transportation to ensure customer requirements.

Kenntnisse

Excel

Data analysis

Analytical mindset

Jobbeschreibung

• end-to-end management of the B2B order process (from order intake through delivery and final settlement),
• preparation and verification of sales and settlement documents (invoices, credit notes, debit notes),
• participation in the month-end closing process, including preparation and validation of operational and financial reports,
• daily communication with business customers and internal stakeholders to resolve discrepancies and ensure seamless process flow,
• coordination of order execution with logistics teams and monitoring delivery timelines,
• collaboration with the quality department regarding claims handling and material reallocation,
• planning and monitoring material flow and transportation processes to ensure compliance with customer requirements.

Requirements

• very good command of French (C1) and English (B2),
• minimum 2 years of experience in B2B customer service within an international or corporate environment (SSC/BPO preferred),
• experience in logistics, supply chain, or manufacturing environments will be a strong asset,
• strong Excel skills and ability to work with data,
• analytical mindset, attention to detail, and ability to perform in a dynamic environment.
• stable employment in an international organization with a well-established market presence,
• private medical care and co-financing for foreign language learning,
• opportunities to participate in training sessions and professional courses,
• flexible working hours and partial remote work (2-3 days per week from the office),
• meal subsidies (lunch card), additional social benefits, and an employee referral program.