Customer Care Assistant/Specialist

Link mobility group; Gliwice; Hybrid; PLN 45,000 - 69,000; Full time

Benefits offered by this job

Hybrid work

Medicover care

Private life-insurance

MultiSport card

Birthday day off

Team building events

PPK retirement program

Job summary

Link mobility group in Gliwice is seeking a service-minded customer service professional to handle inquiries via email, phone and chat and to assist customers during onboarding. The role emphasizes maintaining accurate customer data and supporting daily service operations to ensure high standards.

The ideal candidate has advanced Polish, is organized, independent, and eager to learn; English is a plus. Benefits include hybrid work after probation and co-financed healthcare, life-insurance,

Qualifications

• Advanced knowledge of Polish is an absolute must-have.
• A communicative, well-organized, and independent individual.
• Previous experience in customer service or office administration is preferred but not required.
• Proficiency in English will be considered a significant asset.

Responsibilities

• Handling customer inquiries via email, phone, and chat.
• Supporting customers during the onboarding process to ensure a smooth start with our system.
• Collaborating with the team on daily customer service operations and task distribution.
• Updating customer data and maintaining documentation.
• Ensuring high service standards and building positive long-term relationships with customers.

Skills

Advanced Polish

Communicative

Organized

Independent

Customer service experience

English proficiency

Job description

At LINK, we connect businesses to customers through our communications products and services that drive engagement and satisfaction during each stage of the customer journey.

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or even to check-in for your upcoming flight, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.

Key Responsibilities:

• Handling customer inquiries via email, phone, and chat;
• Supporting customers during the onboarding process to ensure a smooth start with our system;
• Collaborating with the team on daily customer service operations and task distribution;
• Updating customer data and maintaining documentation;
• Ensuring high service standards and building positive long-term relationships with customers.

Your Profile

• Advanced knowledge of Polish is an absolute must-have;
• A communicative, well-organized, and independent individual;
• Previous experience in customer service or office administration (preferred, but not required);
• Someone open to learning and working with new technologies;
• Proficiency in English will be considered a significant asset.

We offer:

• Hybrid work model after trial period (3 days/week in the office in Gliwice, 2 days/week remotely)
• Co-financed Medicover care;
• Co-financed private life-insurance;
• Co-financed MultiSport card;
• Extra day off on your birthday;
• Team building events;
• Extra fee from employer for retirement program (PPK);