Customer Care Advisor with German

Cathay Pacific Group; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flight discounts

Remote work 3 days

Health and life insurance

Employee assistance

Hotel and car discounts

Job summary

Cathay Pacific Group is seeking a Customer Care Advisor in Kraków to deliver top-tier service to direct customers, travel agents, and corporate clients. You will skillfully sell and ticket while building strong relationships and driving revenue.

You will undergo six months of onsite training in Kraków, then shift to a hybrid work model, leveraging English and German language skills to assist a global customer base.

Qualifications

• Fluency in English at least B2.
• Fluency in German at least B2.
• Strong communication skills and excellent phone manners.
• Willingness to attend onsite training in Kraków for 6 months and then transition to a hybrid work model.

Responsibilities

• Recommend travel products, fares and services and provide aftersales support.
• Assist customers to reserve and adjust flight bookings.
• Help customers use cathaypacific.com.
• Respond to feedback and general enquiries by phone, email and web channels worldwide.
• Assist customers with planning their journeys.

Skills

Fluency in English (B2)

Fluency in German (B2)

Strong communication skills

Growth mindset

Tools

Amadeus

Job description

Company Description

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business - Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business - Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.

Role Introduction

Customer Care Advisors are the heart of our service excellence. They deliver top-tier customer service, whether assisting direct customers, travel agents, or corporate clients. By skillfully selling and ticketing, they drive revenue while fostering strong relationships with direct customers and tapping into new corporate opportunities. Their proactive approach maximizes every business interaction, and they’re always ready to collaborate with the team to achieve shared success.

Key Responsibilities

• Recommending travel products, fares and services and providing after sales support
• Assisting customer to reserve and adjust flight booking transactions
• Assisting customers to use our website – cathaypacific.com
• Responding to feedback and general enquiries by phone, email and web channels from worldwide
• Assisting our customers with planning their journeys

Requirements

• Fluency in English (at least B2)
• Fluency in German (at least B2)
• Strong communication skills and exceptional phone manners
• A genuine passion for delivering top-notch customer service every time
• A growth mindset with a desire to keep learning and improving
• Willingness to attend onsite training in Kraków for 6 months (fully office-based), with the flexibility to transition to a hybrid work model afterwards
• Knowledge of airline systems and operations will be an advantage but not essential (for instance Amadeus)

Benefits

• We offer all our employees (and their travel nominees) discounted flights on Cathay Pacific, our oneworld partners and a variety of other airlines too. On top of that, you'll also receive great discounts on hotels, car hire, transportation, dining and retail.
• We also provide the ability for our office-based employees to work from home up to 3 days per week and access to our Employee Assistance Programme for our employees and their family members along with health and life insurance fully covered by Cathay.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only.

Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.