Customer Advisor with Croatian

Concentrix; Olsztyn; On-site; PLN 45,000 - 67,000; Full time

Benefits offered by this job

Private medical healthcare

MyBenefit points

LinkedIn Learning access

CNX University access

Be The Best award

Game Changer Awards

Refer a friend – up to 4000 PLN

Clear career path and internal growth

Job summary

Concentrix in Olsztyn, Poland, is seeking a customer service specialist to handle Croatian market communications and support Croatian- and English-speaking customers.

The role emphasizes accuracy in data entry, problem resolution, and high-quality service, with opportunities for growth and a benefits package included in the contract.

Qualifications

• Fluent Croatian (C1) required; strong English (B2) is a plus.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset with ability to resolve issues.
• Proficient with Windows OS and MS Office.

Responsibilities

• Handle incoming and outgoing calls, emails, and chats for Croatian market.
• Serve Croatian- and English-speaking customers.
• Enter data into the system carefully and accurately.
• Diagnose and resolve customer requests.
• Identify customer needs and provide quality service.

Skills

Croatian (C1) fluency

English (B2)

Communicative skills

Customer focus

Tools

MS Office

Job description

Your Responsibilities

• Handling incoming and outgoing calls, emails, and chats (Croatian market, automotive sector),
• Serving Croatian- and English-speaking customers,
• Entering data into the system,
• Diagnosing and resolving received requests,
• Recognizing customer needs,
• Commitment to high-quality service.

Our Requirements

• Fluent Croatian (C1) and conversational English (at least B2),
• Ability to use the Windows operating system and MS Office,
• Communicative skills and a focus on working with people,
• High personal culture and customer focus,
• Commitment and motivation to work – then we can achieve a lot together!

This is what we offer:

• Employment contract with benefits,
• Co‑financed: private life insurance, private medical healthcare,
• MyBenefit points,
• Access to the learning platform: LinkedIn Learning, CNX University,
• Recognition programs with prizes: Be The Best, Game Changer Awards,
• Refer a friend and earn up to 4000 PLN,
• Clear career path and internal development opportunities.