Customer Advisor with Croatian

Concentrix; Białystok; On-site; PLN 42,000 - 64,000; Full time

Benefits offered by this job

Employment contract with benefits

Private life insurance (co-financed)

Private medical healthcare (co-finance

MyBenefit points

LinkedIn Learning access

CNX University access

Recognition programs with prizes

Refer a friend program (up to 4000 PLN

Career path and internal development

Job summary

Concentrix in Białystok, Poland, is seeking a Croatian-speaking customer service professional to join our team. You will handle calls, emails and chats for the Croatian market, assist Croatian- and English-speaking customers, and enter data into our system to resolve requests with care.

The role emphasizes strong communication, data accuracy, and a commitment to high-quality service. We offer an employment contract with benefits and opportunities for career growth.

Qualifications

• Fluent Croatian (C1) and conversational English (B2).
• Proficient with Windows OS and MS Office.
• Strong communication and customer service mindset.

Responsibilities

• Handle incoming and outgoing calls, emails, and chats (Croatian market, automotive sector).
• Serve Croatian- and English-speaking customers.
• Enter data into the system.
• Diagnose and resolve received requests.
• Recognize customer needs.
• Commitment to high-quality service.

Skills

Croatian C1

English B2

Tools

Windows OS

MS Office

Job description

Your Responsibilities

• Handling incoming and outgoing calls, emails, and chats (Croatian market, automotive sector),
• Serving Croatian- and English-speaking customers,
• Entering data into the system,
• Diagnosing and resolving received requests,
• Recognizing customer needs,
• Commitment to high-quality service.

Our Requirements

• Fluent Croatian (C1) and conversational English (at least B2),
• Ability to use the Windows operating system and MS Office,
• Communicative skills and a focus on working with people,
• High personal culture and customer focus,
• Commitment and motivation to work – then we can achieve a lot together!

This is what we offer:

• Employment contract with benefits,
• Co-financed: private life insurance, private medical healthcare,
• MyBenefit points,
• Access to the learning platform: LinkedIn Learning, CNX University,
• Recognition programs with prizes: Be The Best, Game Changer Awards,
• Refer a friend and earn up to 4000 PLN,
• Clear career path and internal development opportunities.