Croatian Customer Advisor – Frontline Support & Growth

Concentrix; Kielce; On-site; PLN 100,000 - 167,000; Full time

Benefits offered by this job

Private healthcare

Private life insurance

LinkedIn Learning access

CNX University

Be The Best recognition

Job summary

Concentrix Kielce is seeking a customer service professional to handle calls, emails, and chats for the Croatian market in the automotive sector. You will assist Croatian and English-speaking customers and enter data into the system.

The role emphasizes diagnosing and resolving requests, recognizing customer needs, and delivering high-quality service. The company offers a contractual employment with benefits, private healthcare and life insurance, learning platforms, and recognition programs.

Qualifications

• Fluent Croatian (C1) and conversational English (B2).
• Comfortable using Windows OS and MS Office.
• Strong communication and people-focused mindset.

Responsibilities

• Handle incoming/outgoing calls, emails, and chats for the Croatian market (automotive).
• Serve Croatian- and English-speaking customers and enter data into the system.
• Diagnose and resolve requests and recognize customer needs.
• Maintain commitment to high-quality service.

Skills

Croatian language (C1)

English language (B2)

Windows OS

MS Office

People skills

Job description

Concentrix Kielce is seeking a customer service professional to handle calls, emails, and chats for the Croatian market in the automotive sector. You will assist Croatian and English-speaking customers and enter data into the system.

The role emphasizes diagnosing and resolving requests, recognizing customer needs, and delivering high-quality service. The company offers a contractual employment with benefits, private healthcare and life insurance, learning platforms, and recognition programs.