CRM Analytics & ServiceNow Specialist

Black Financial Consult; Poland; Remote; PLN 100,000 - 130,000; Full time

Job summary

Black Financial Consult is seeking a CRM Analyst in Poland to optimize and support CRM workflows, focusing primarily on ServiceNow and similar tools. The role involves ensuring data quality, providing user support, and enhancing CRM functionalities across the organization.

The ideal candidate will have 5-8 years of experience in CRM systems, strong analytical skills, and experience in Agile environments. Responsibilities include monitoring data integrity and collaborating with various teams for CRM improvements.

Qualifications

• 5-8 years of experience working with CRM systems or enterprise service platforms.
• Experience with ServiceNow or similar CRM/service tools.
• Strong analytical and problem-solving skills.
• Experience in Agile or structured delivery environments.

Responsibilities

• Analyze and optimize CRM workflows and customer service processes.
• Support configuration and enhancement of ServiceNow and other CRM platforms.
• Monitor CRM data quality, integrity, and consistency.
• Gather and document business requirements for CRM improvements.
• Support reporting and dashboard development for metrics.

Skills

ServiceNow

Data analysis

Problem-solving

Workflow analysis

Tools

Salesforce

Dynamics

Job description

Black Financial Consult is seeking a CRM Analyst in Poland to optimize and support CRM workflows, focusing primarily on ServiceNow and similar tools. The role involves ensuring data quality, providing user support, and enhancing CRM functionalities across the organization.

The ideal candidate will have 5-8 years of experience in CRM systems, strong analytical skills, and experience in Agile environments. Responsibilities include monitoring data integrity and collaborating with various teams for CRM improvements.