CRM Analyst / Business Analyst Warsaw / Remote · Full-time New

Optingo Digital Sp. z o.o.; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Medical package

Training and certifications

Flexible hours

Competitive compensation

Job summary

Optingo Digital Sp. z o.o. is seeking a CRM Analyst to bridge clients and the Creatio platform.

You’ll understand business processes, configure CRM without coding, and translate requirements into system settings. You’ll work on CRM and process automation deployment projects for Polish and European markets, facing new analytical challenges with every engagement. Creatio BPMN Workshops, User Stories, Jira/Confluence familiarity are valued.

Qualifications

• Active Creatio Analyst certification.
• Experience in Creatio deployment projects.
• Strong analytical thinking and problem-solving skills.
• Ability to work in a team and manage priorities.

Responsibilities

• Analyzing clients’ business requirements — understanding processes, goals and constraints
• Running analytical workshops with client teams
• Configuring Creatio CRM applications according to the project specification
• Presenting deployed solutions to stakeholders and gathering feedback
• Working with the project team (PM, developers, UX)
• Supporting the sales department — platform demos for prospective clients
• Documenting solutions and creating functional specifications

Skills

Creatio CRM

Analytical thinking

Team collaboration

Fluent Polish and English

Education

Creatio CRM Analyst experience

Tools

Jira

Confluence

MS Project

Job description

As a CRM Analyst at Optingo you are the link between the client and the Creatio platform. You talk to decision-makers, understand business processes and translate them into system configurations — without writing code, but with a full understanding of how technology solves real problems.

You work on CRM and process automation deployment projects for companies from Poland and European markets. Every project is a new environment and new analytical challenges.

Creatio BPMN Workshops User Stories Jira Confluence

RESPONSIBILITIES

• Analyzing clients’ business requirements — understanding processes, goals and constraints
• Running analytical workshops with client teams
• Configuring Creatio CRM applications according to the project specification
• Presenting deployed solutions to stakeholders and gathering feedback
• Working with the project team (PM, developers, UX)
• Supporting the sales department — platform demos for prospective clients
• Documenting solutions and creating functional specifications

REQUIREMENTS

What we’re looking for

Required: an active Creatio Analyst certification.

Required

• A degree or several years of experience as a Creatio CRM Analyst
• Multiple years of experience in Creatio deployment projects
• Strong analytical thinking and problem-solving skills
• Ability to work in a team and manage priorities
• Fluent Polish and English (speaking and writing)
• Willingness to continuously develop no-code, CRM and AI knowledge

Nice to have

• Experience with Agile / Scrum methodologies
• Knowledge of industry specifics: technology, manufacturing, B2B services
• Interest in no-code/low-code technologies and AI in business
• Experience with tools: Jira, Confluence, MS Project
• Knowledge of process modeling basics (BPMN)

BENEFITS

What we offer

Fast growth

Projects across industries and scales — every deployment is new experience and new skills.

Training and certifications

We fund Creatio certifications and industry conferences. Your knowledge grows with us.

A close-knit team

A small, experienced team where everyone has real impact on the project and can propose solutions.

Competitive compensation

Compensation matched to your experience. B2B or employment — you choose the form that suits you.

Medical package

Private medical care — your health matters to us.

Flexibility

Hybrid work, flexible hours. Work quality matters, not time spent at the desk.