CRM Admin - Remote

YO AI Labs; Kraków; Remote; PLN 231,000 - 384,000; Part time

Job summary

YO AI Labs is seeking a Salesforce/HubSpot Administrator to support revenue systems in a remote setting. The role focuses on auditing CRM and connected revenue platforms, resolving data inconsistencies, and documenting complex SaaS workflows for operational excellence.

The ideal candidate will have 4–6 years of hands-on CRM experience, strong SQL and API skills, and excellent English communication to collaborate across teams in a SaaS environment.

Qualifications

• 4–6 years of hands-on CRM platform experience (Salesforce/HubSpot/D365).
• Experience leading CRM implementations or migrations.
• Strong SQL, API, and data reconciliation skills.
• Excellent written and verbal English communication.

Responsibilities

• Audit CRM and revenue systems for inconsistencies and automation issues.
• Analyze business rules and reconcile data across platforms.
• Document operational changes and system design considerations.
• Create prompts and documentation for SaaS scenarios.
• Assess CRM changes impact on billing, CPQ, ticketing and integrations.
• Provide insights on CRM governance and system optimization.

Skills

CRM administration

CRM data modeling

SQL

APIs

English communication

SaaS experience

Tools

Salesforce

HubSpot

Microsoft Dynamics 365

SQL

APIs

Job description

Salesforce / HubSpot Administrator – Revenue Systems (SaaS)

Role Type: Contractor
Location: Remote

We are seeking experienced Salesforce / HubSpot Administrators – Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems.

You’ll use your CRM expertise to evaluate real-world SaaS operations, resolve data and process inconsistencies, and help improve how AI systems understand complex business workflows. No prior AI experience is required.

Scope of Work

• Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
• Analyze policy conflicts and determine appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for complex SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
• Provide insights on CRM optimization, system design, and sustainable governance.

Preferred Qualifications

• 4–6 years of hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, or similar CRM platforms.
• Experience leading CRM implementations, migrations, consolidations, or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation, and permissions.
• Experience with at least two revenue or operational systems such as billing, CPQ, ticketing, or integration platforms.
• Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
• Experience working in SaaS environments.
• Excellent written and verbal English communication skills.