Credit Services Representative with German

Medtronic; Warszawa; Hybrid; PLN 110,000 - 166,000; Full time

Job summary

Medtronic is seeking a Credit Services Representative in Warsaw, Poland, to manage an assigned portfolio of customer accounts with English and German language support. The role combines collections, account analysis, and AI-enabled service processes in a technology-driven environment.

You will collaborate with Finance, Customer Service and commercial teams, maintain accurate transactional records, and support continuous improvement initiatives while working in a flexible on-site and

Qualifications

• Bachelor's degree with 2+ years in Accounts Receivable, Credit, Collections or Finance.
• Professional proficiency in English; German at C1; business communication.
• Experience using SAP or ERP systems and maintaining accurate transactional records.

Responsibilities

• Manage portfolio of customer accounts to support timely collection of receivables.
• Contact customers by phone and email to resolve overdue balances and secure payments.
• Investigate account issues and disputes with Finance, Customer Service and other stakeholders.
• Maintain accurate records of customer interactions and resolution activities.
• Monitor portfolio performance and prioritize workload on ageing/overdue accounts.
• Identify recurring issues and suggest process improvements.
• Support testing and adoption of AI-enabled digital tools and workflows.

Skills

Accounts Receivable

Credit management

Customer Service

Data accuracy

ERP systems

Education

Bachelor's degree

Tools

SAP

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Credit Services is part of Medtronic's Finance organization and supports the effective management of customer accounts, collections, cash-flow performance and account-resolution activities across regional markets.

The team partners closely with Finance, Customer Service and commercial stakeholders to maintain healthy customer portfolios, improve operational efficiency and support a modern, digitally enabled service model that incorporates workflow automation, data-driven decision-making and AI-supported tools.

We are seeking professionals with professional proficiency in German language support customers across our German Market

This role is based in Warsaw, Poland and follows a Flex work model. Employees are expected to work onsite full-time during the onboarding, training and certification period to support knowledge transfer and operational readiness. Ongoing work-style expectations will align with local business requirements and team practices. No travel is required for this position.

The Credit Services Representative is responsible for managing an assigned portfolio of customer accounts and supporting timely resolution of outstanding receivables. The role combines customer engagement, account analysis, collections activity, dispute coordination and operational support within a technology-enabled Credit Services environment. Success in this position requires effective stakeholder collaboration, strong attention to data accuracy and the ability to balance customer experience with business objectives.

Primary Responsibilities

• Manage an assigned portfolio of customer accounts to support timely collection of outstanding receivables and achievement of cash-flow objectives.
• Conduct customer outreach through phone and email communications to resolve overdue balances, discuss payment status and secure payment commitments.
• Investigate account issues, disputes and payment delays by collaborating with Finance, Customer Service and other internal stakeholders.
• Maintain accurate records of customer interactions, account actions and resolution activities within designated systems and workflows.
• Monitor portfolio performance, prioritise workload and take appropriate action on ageing and overdue accounts.
• Identify recurring account issues, process gaps and workflow exceptions and recommend improvement opportunities.
• Support testing, adoption and continuous improvement of digital tools, automation capabilities and AI-enabled service processes.
• Review system-generated recommendations and AI-assisted outputs to ensure accuracy, compliance and appropriate customer outcomes before action is taken.

Required Qualifications

• Bachelor's degree and a minimum of 2 years of relevant experience in Accounts Receivable, Credit, Collections, Finance, Customer Service or a related business function; or an advanced degree with no prior experience.
• Professional proficiency in English and ability to communicate effectively in a business environment.
• Fluent English and minimum C1 proficiency in German, with the ability to communicate effectively in a business environment both verbally and in writing.
• Experience using enterprise business systems, such as SAP or comparable Enterprise Resource Planning (ERP) platforms.
• Experience managing customer accounts, resolving payment-related issues and maintaining accurate transactional records.
• Demonstrated ability to work with digital tools and workflow-based systems to support operational decision-making and account management.

Preferred Qualifications

• Experience supporting Credit, Collections or Accounts Receivable activities within a multinational or shared-services environment.
• Experience managing customer portfolios across EMEA markets.
• Knowledge of collection processes, dispute management and credit-risk considerations.
• Experience working with workflow automation, reporting tools or AI-enabled business applications.
• Additional European language skills relevant to assigned market responsibilities.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 110,400.00 PLN - 165,600.00 PLN |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).