Associate Credit Services Representative Norwegian

Medtronic; Warszawa; On-site; PLN 92,000 - 138,000; Full time

Job summary

Medtronic is seeking an Associate Credit Services Representative to support credit and collections activities for assigned customer accounts. You will engage with customers in English and Norwegian, resolve payment issues, and maintain precise account records using AI-enabled tools in a modern shared-services environment.

The role involves onboarding on-site in Warsaw, collaboration with Finance and Customer Service, and contributing to operational excellence within a technology-driven Credit

Qualifications

• Bachelor's degree required.
• Fluent English and Norwegian (C1) proficiency for business communication.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to learn across multiple systems, workflow technologies, and AI-enabled tools.

Responsibilities

• Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements.
• Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
• Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
• Escalate complex issues per policies and procedures.
• Follow documented processes, controls, and compliance requirements for accurate service delivery.

Skills

Fluent English

Norwegian – C1

Microsoft Office

AI tools

Education

Bachelor's degree

Tools

SAP ERP

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Credit Services function supports Medtronic’s order-to-cash operations by partnering with customers and internal stakeholders to manage credit and collections activities, resolve account issues, and support healthy cash flow. The team operates within a modern shared-services environment that leverages digital workflows, data-driven decision-making, and AI-enabled tools to deliver efficient and compliant customer outcomes. We are seeking graduates and early-career professionals with professional proficiency in Norwegian language support customers across our Nordic markets As an Associate Credit Services Representative, you will support credit and collections activities for assigned customer accounts while developing expertise in customer engagement, financial operations, and digital service delivery. You will collaborate with customers and internal stakeholders to resolve outstanding balances, maintain accurate account records, and contribute to operational excellence within a technology-enabled Credit Services organisation.

Primary Responsibilities

• Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
• Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements.
• Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
• Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
• Escalate complex customer, account, or workflow issues in accordance with established policies and procedures.
• Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery.
• Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications.
• Contribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives.

Required Qualifications

• Bachelor's degree and no prior professional experience required.
• Fluent English and minimum C1 proficiency in Norwegian with the ability to communicate effectively in a business environment both verbally and in writing.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to learn and work effectively across multiple systems, workflow technologies, and AI-enabled tools.
• Availability to work on-site in Warsaw during onboarding, training, certification, and operational readiness activities as required.

Preferred Qualifications

• Up to one year of experience in finance, accounting, shared services, customer service, or a related business environment.
• Experience using enterprise resource planning (ERP) systems such as SAP.
• Experience supporting customers across EMEA markets.
• Experience working with customer account management, collections, or order-to-cash processes.
• Demonstrated interest in process improvement, digital transformation, and technology-enabled service delivery.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Employment Requirements

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 92,000.00 PLN - 138,000.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Company Culture

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And it’s out of the box.

Equal Employment Opportunity (EEO)

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.