Credit Control Assistant

Sterling; Kraków; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Medicover healthcare

Medicover sport benefit systems

Social Fund

Multicafeteria system

Work from home allowance

Job summary

Sterling is seeking a motivated Credit Control Assistant in Kraków, Poland. You will manage aged debtors, resolve payment disputes, and maintain positive client relationships to support the company’s financial health.

The role emphasizes proactive communication, accurate record-keeping, and collaboration with internal teams. English proficiency is essential; ERP/CRM exposure is desirable for this position.

Qualifications

• English language proficiency at C1+.
• Strong interpersonal and communication skills.
• Attention to detail with a methodical approach.
• Proficiency in Microsoft Office Suite; experience with ERP or CRM systems desirable.
• Ability to work independently and in a team.

Responsibilities

• Monitor and manage aged debtors and ensure timely collection of payments.
• Resolve payment disputes and customer complaints efficiently.
• Communicate with clients by phone, email, and written correspondence to follow up on overdue accounts.
• Maintain accurate records of all credit control activities.
• Collaborate with internal teams to address queries and escalate unresolved issues.
• Assist in preparing regular reports on debt recovery and account status for management.

Skills

English C1+

Interpersonal skills

Attention to detail

SVG/CRM communication

Tools

MS Office

ERP SAP

ERP Oracle

CRM systems

Job description

We are seeking a motivated Credit Control Assistant. The successful candidate will be responsible for managing outstanding debts, resolving payment issues, and maintaining positive client relationships, contributing to the overall financial health of the organisation.

Offer

• Medicover healthcare
• Medicover sport benefit systems
• Social Fund
• Multicafeteria system with monthly allowance to spend on abundance of offers
• Work from home allowance for ergonomic remote office
• A positive atmosphere with excellent work-life balance.
• You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

Responsibilities

• Monitor and manage aged debtors, ensuring timely collection of outstanding payments.
• Resolve customer payment disputes and complaints efficiently and professionally.
• Communicate with clients via phone, email, and written correspondence to follow up on overdue accounts.
• Maintain accurate and up-to-date records of all credit control activities.
• Collaborate with internal teams to address queries and elevate unresolved issues as necessary.
• Assist in preparing regular reports on debt recovery and account status for management review.

Requirements

• Language Proficiency: English C1+
• Strong interpersonal and communication skills, with the ability to manage challenging conversations.
• Attention to detail and a methodical approach to problem-solving.
• Proficiency in Microsoft Office Suite; experience with accounting or CRM systems is desirable.
• Ability to work independently as well as part of a team.
• Positive attitude and a commitment to delivering high standards of customer service.
• (Preferred) 6–12 months' experience in credit control, payment disputes, or complaints handling.
• (Preferred) At least 6 months' practical experience using an ERP system such as SAP or Oracle.