Contract Management Administrator

Aon plc; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Aon plc in Kraków is seeking a Contract Management Administrator to oversee the contract lifecycle within GAMS, ensuring accuracy, compliance, and robust stakeholder support. The role focuses on governance, process improvement, and high-quality administrative service across global teams.

You will drive standardization, maintain SOPs, and collaborate with cross-functional partners to optimize contract management, reporting, and continuous improvement initiatives in a hybrid, Poland-based setting.

Qualifications

• Experience in contract administration or lifecycle management.
• Detail-oriented with high data accuracy.
• Knowledge of governance, compliance, and change management.
• Experience creating process docs and SOPs.
• Strong analytical and problem-solving abilities.
• Excellent organizational and prioritization skills.
• Strong communication and stakeholder leadership.
• Ability to work in global cross-functional teams.
• Continuous improvement mindset focused on service excellence.

Responsibilities

• Managing the full contract lifecycle within GAMS, including creation, updates, renewals, amendments, and terminations.
• Maintaining accurate contract records in line with policies, compliance requirements, and service standards.
• Acting as a key point of contact for contract administration activities and queries.
• Supporting contract change management processes with governance, approvals, documentation, and communication.
• Supervising contract-related performance metrics and service levels for improvements.
• Contributing to process transformation initiatives, system enhancements, and operational projects.
• Creating and maintaining process documentation, SOPs, and training materials.
• Driving operational perfection through standardization, workflow optimization, and continuous improvement initiatives.
• Collaborating with stakeholders across multiple teams to ensure efficient contract management.

Skills

Contract admin

Data accuracy

Governance

SOP documentation

Analytical skills

Organizational skills

Stakeholder comms

Process improvement

Job description

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As a Contract Management Administrator, you will play a key role in supporting contract lifecycle activities within Aon's Global Account Management System (GAMS). You will be responsible for ensuring the accuracy, compliance, and integrity of contract records while delivering high-quality administrative support to internal stakeholders. This role requires strong attention to detail, excellent organizational skills, and a commitment to continuous process improvement.

What the day will look like

• Managing the full contract lifecycle within GAMS, including contract creation, updates, renewals, amendments, and terminations.
• Maintaining accurate contract records in line with company policies, compliance requirements, and service standards.
• Acting as a key point of contact for contract administration activities and contractual queries.
• Supporting contract change management processes, ensuring appropriate governance, approvals, documentation, and communication.
• Supervising contract-related performance metrics and service levels to identify opportunities for improvement.
• Contributing to process transformation initiatives, system enhancements, and operational improvement projects.
• Creating and maintaining process documentation, standard operating procedures (SOPs), and training materials.
• Driving operational perfection through process standardization, workflow optimization, and continuous improvement initiatives.
• Collaborating with stakeholders across multiple teams to ensure efficient and effective contract management processes.

Skills and experience that will lead to success

• Experience in contract administration, contract lifecycle management, or a related operational support role.
• Strong attention to detail and ability to maintain high levels of data accuracy.
• Understanding of contract governance, compliance, and change management principles.
• Experience developing process documentation, SOPs, and training materials.
• Strong analytical and problem-solving skills.
• Excellent organizational and prioritization abilities.
• Effective communication and stakeholder leadership skills.
• Ability to work collaboratively within a global and cross-functional environment.
• Continuous improvement mindset with a focus on operational perfection and customer service.

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