Trust & Safety Specialist (Content Moderator) with Dutch and English

Accenture Poland; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Full-time contract

Training package (soft, technical, and

Language training and e-learning

Private medical care

Life insurance

Employee share purchase plan

Referral program

Diversity and inclusion

Work-life balance initiatives

Job summary

Accenture Poland is seeking a dedicated content moderator to ensure quality moderation aligned with client policies. You will review content, stay updated on guidelines, and resolve complex issues within a global Trust and Safety framework.

The role requires English and Dutch language proficiency, resilience, and a flexible, collaborative approach across shifts and hybrid work in Warsaw.

Qualifications

• Excellent English (B2) and Dutch (B2) skills.
• Strong coping, emotional resilience, and stress-management abilities.
• Ability to remain objective and adhere to client policies.
• High attention to detail and accuracy.
• Strong critical thinking and decision-making skills.
• Deep familiarity with internet platforms and culture.
• Awareness of regional political and social contexts.

Responsibilities

• Review, classify and/or remove content per client guidelines using specified tools.
• Stay updated on changing client policies and guidelines.
• Investigate and resolve complex content issues within the Trust and Safety team.
• Advocate for the user community.
• Participate in process improvements to boost quality and efficiency.
• Engage in continuous training and team discussions.
• Address socially sensitive topics to keep communities safe.

Skills

English (B2)

Dutch (B2)

Objectivity

Attention to detail

Critical thinking

Internet culture

Cultural awareness

Teamwork

Flexibility

Commitment to quality

BPO / customer service experience

Job description

Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualifications

• Strong coping, emotional resilience, and stress‑management skills
• Excellent English and Dutch skills (at least B2 level)
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision‑making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Flexibility in meeting changing business needs in a fast‑paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Willingness to work on a rotating schedule across a 7‑day work week – morning (7 am–3 pm), evening (3 pm–11 pm) and night shifts (11 pm–7 am)
• Willingness to work in a 50/50 hybrid mode (office in Warsaw at Przyokopowa Street)

Benefits

• Full‑time employment contract
• A wide training package (soft, technical, and language training offers, access to e‑learning platforms, Gallup test, GenAI training, possibility of co‑financing courses, and certification)
• Using foreign language and new technology solutions daily, cooperating with various global clients
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you adjust to the new workplace
• Employee Assistance Program – legal, financial, and psychological consultations
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares
• Paid employee referral program
• Private medical care (Luxmed or Medicover), life insurance
• Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card and Lunch card)
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
• A flexible approach that allows an appropriate work‑life balance where sports activities, outings, volunteering initiatives are part of our regular day‑to‑day life
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.