Junior Customer Service Representative with Dutch

Accenture Infrastructure and Capital Projects, LLC; Warszawa; Hybrid; PLN 48,000 - 60,000; Full time

Benefits offered by this job

Remote/Office Hybrid

Full-time contract

Training package

Private medical care

Career development

Diversity & Inclusion

Job summary

Accenture is seeking an entry-level customer service professional to join our Warsaw team. You will learn on the job, assist customers via phone and email, and help resolve service requests with support from our training program.

This role offers a hybrid work model, a full-time contract, and opportunities to grow within a global organization. You will use SAP and coordinate with internal teams and external vendors while delivering high-quality service.

Qualifications

• Strong communication skills in English and Dutch (C1)
• Willingness to learn and adapt in a hybrid Warsaw office
• Ability to work in a fast-paced customer support environment

Responsibilities

• Assist customers via phone and email
• Provide friendly, professional support
• Follow quality standards and processes
• Maintain high customer satisfaction and meet SLA targets
• Handle inquiries and resolve issues step by step
• Check and validate service agreements and requests
• Process orders and returns in SAP
• Collaborate with internal teams and vendors
• Communicate progress to customers

Skills

Customer service

Communication

Problem-solving

Bilingual English-Dutch

Tools

SAP system

Job description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations , Industry X and Accenture Song.

At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

Visit us at www.accenture.com.

ABOUT THE ROLE

You will work in a customer service team, helping customers solve their issues and making sure they have a positive experience. This is an entry-level role, so you will learn on the job and build valuable skills in communication, systems, and teamwork.

WHAT YOU WILL DO

• Support customers via phone and email , helping with service and repair requests

• Provide friendly and professional assistance , making sure customers feel heard and supported

• Make sure all requests are handled according to quality standards and company processes

• Keep high customer satisfaction by meeting service targets (SLA)

• Handle incoming customer inquiries and resolve issues step by step

• Check and validate service agreements and requests

• Manage orders and returns using SAP system (training provided)

• Work closely with internal teams and external vendors to support repair processes

• Track progress and ensure updates are communicated to customers

WHAT’S IN FOR YOU

• A flexible working model (combination of remote work, office, or client site )

• Opportunities to learn and grow , especially if you are starting your career

• A collaborative environment where you can build relationships and develop skillS

HERE’S WHAT YOU’LL NEED

• Excellent verbal and written communication skills in English and Dutch (C1)

• Availability to work in a hybrid mode in Warsaw office

• Strong commitment to delivering high-quality customer support

• Ability to remain focused in a dynamic environment and respond effectively to evolving inquiries

• Strong grammar, writing, and typing accuracy

• Ability to prioritize tasks and work independently with minimal supervision

• Sound judgment and problem-solving skills, both independently and in collaboration with peers

• Adaptability and willingness to learn quickly in response to changing client needs and product updates

WHAT WE OFFER

• Flexible 50/50 hybrid work model with the office located at Przyokopowa 26, Warsaw

• Full-time employment contract

• Using foreign language and new technology solutions daily, cooperating with various global Clients

• Individual support of a People Lead and a specific path of professional development , as well as the possibility of a session with a Coach

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification)

• Employee Assistance Program - legal, financial, and psychological consultations

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares

• Paid employee referral program

• Private medical care (Luxmed or Medicover), life insurance

• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card and Lunch card )

• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are

• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life

• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives

WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

• All o ur leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference.Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.