Consumer Services Representative (English)

Newell Brands; Poznań; Hybrid; PLN 67,000 - 84,000; Full time

Benefits offered by this job

Full-time contract

Private healthcare

Pension plan with company contribution

Life insurance

Hybrid working

Product discounts

Multisport Card

Job summary

Newell Brands in Poznan, Poland, is seeking a Consumer Services Representative to assist consumers who use our diverse product portfolio, from Parker to Crockpot, with pre-sales and after-sales inquiries.

You will leverage English language skills, CRM systems, and product knowledge to deliver consumer-centric solutions, while learning new tools and growing within a friendly, multinational team.

Qualifications

• Fluent English (spoken & written) required.
• Strong MS Word and Outlook skills.
• Outgoing with excellent communication abilities.
• Empathy and openness for working with consumers.

Responsibilities

• Respond to consumer queries via email, chat, phone, social media, reviews, e-commerce and other platforms, in a professional, consumer-centric manner.
• Create and maintain consumer information and case management to relay accurate information back to the business.
• Use knowledge of products to communicate accurate information to consumers.
• Seek solutions for unusual queries and document information in designated systems (CRM, SAP, etc.).

Skills

Fluent English

Communication skills

Empathy

Outgoing personality

Tools

Salesforce

SAP

Bazaarvoice

Sprinklr

CRM

Job description

• Fluent English (C1/B2) (spoken & written)

Job ID: 17721

Consumer Services Representative (English) - Crockpot

Location: Poznan, Poland

Reports to: Supervisor, Consumer Services

Your Role in a Nutshell

As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances.

You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Your Key Responsibilities

• Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
• Create and maintain consumer information and case management to relay accurate information back to the business.
• Use knowledge of products to ensure accurate information is communicated to consumers.
• Seeking solutions in case of unusual queries or requests
• Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Don’t have experience in consumer service or with systems that we use?

No problem! You will learn that with us!

What You’ll Need

• Fluent English (C1/B2) (spoken & written)
• Good command of MS Word and Outlook
• Outgoing with excellent communication skills (verbal & written)
• Empathy and openness for working with consumers

Your Advantage

• Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
• Organizational skills with ability to prioritize
• Detail oriented
• Positive attitude and great interpersonal skills, incl. rapport-building and listening
• Previous experience in user support/helpdesk/customer service will be an asset.

What You Gain

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

Join Us And Benefit From

• Full-time employment contract
• Customer Service and Product trainings as an integral part of your induction
• Polish/German/English language classes
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• Private healthcare
• Pension plan (PPE) with company contribution of 3,5%
• Fully sponsored life insurance
• Hybrid working system; working hours – Monday to Friday, 8h between 14:00 and 23:00
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Partly financed Multisport Card or cinema tickets
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
• Employee Referral Program – an opportunity to get a bonus
• Garaged parking for bicycles in the same building
• Expectant Parents Gift
• Additional projects for those hungry for knowledge and development
• Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
• Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership