Concept Owner - Customer Experience & Commerce

Outokumpu; Katowice; Hybrid; PLN 155,000 - 193,000; Full time

Benefits offered by this job

Private life insurance (Ergo Hestia)

Comprehensive medical care (Lux Med)

Pension scheme (PPK with PZU)

Multisport card

Annual STI bonus

Accident-free bonus

Job summary

Outokumpu, a global stainless steel leader, is hiring for a role overseeing CRM development and IT operations within a multinational, multi-vendor setup. You will drive end-to-end CRM ownership, engage with Sales and Marketing, and manage vendor relationships and budgets.

The position requires a relevant degree, English fluency, and experience in CRM and data integrations. A SAFe Agile certification is a plus, with a hybrid work model and strong growth opportunities.

Qualifications

• A relevant academic degree is required.
• Agile certification (e.g., SAFe) is a plus and shows commitment to continuous improvement.
• Fluent in English (spoken and written) with strong interpersonal skills.

Responsibilities

• End-to-End Ownership: lead development and IT operations for CRM applications aligned with business goals.
• Sales and Marketing collaboration to ensure key processes are supported in solutions.
• Stakeholder management with Sales, Brand and Marketing teams to drive value realization.
• Financial management of application lifecycle, budgeting and KPIs.
• Project management for small projects and continuous enhancements.
• Training and support for CRM-related topics through key super users.

Skills

IT development & ops

Sales & Marketing solutions

Data integrations

Education

Relevant degree

Tools

CRM systems

Marketing tools

Job description

Outokumpu is accelerating the green transition as the global leader in sustainable stainless steel.

Our business is rooted in the circular economy: our products are made from 95% recycled materials and are fully recyclable. Our stainless steel is used across society—from infrastructure and mobility to household appliances.

We are committed to the 1.5°C climate target and, with up to 75% lower carbon footprint than the industry average, we help our customers reduce their emissions.

Together, we are working towards a world that lasts forever. Outokumpu employs approximately 8,200 professionals in close to 30 countries, with headquarters in Helsinki, Finland, and shares listed on Nasdaq Helsinki. Learn moreat www.outokumpu.com.

What You’ll Bring

• Experience: Several years of successful IT development and operations management in a multinational, multivendor environment, with a focus on Sales and Marketing related solutions. Experience working with data integrations.
• Technical Expertise: Strong understanding of system development and hands-on experience on CRM and Marketing solutions, enabling you to effectively challenge and collaborate with partners.
• Qualifications: A relevant academic degree is required. Agile certification (e.g., SAFe) is a plus and reflects your commitment to continuous improvement.
• Leadership: Proven ability to manage remote teams, vendor relationships, and system implementations. You’re a self-starter who thrives on responsibility and accountability.
• Communication Skills: Fluent in English (spoken and written) with excellent interpersonal skills. You can present and negotiate effectively at all levels and manage customer relationships with business stakeholders.

Your Responsibilities

• End-to-End Ownership: Lead development and IT operations for assigned applications as CRM ensuring those alignment with business goals. Manage the vendor ecosystem, and work closely with platform teams. for technical expertise. Drives standardization, automation, and improvement initiatives.
• Sales and Marketing knowledge: ensuring that key process capabilities are supported in solution development. Tight collaboration with Marketing and Sales to ensure alignment.
• Stakeholder Management: Build strong relationships with Sales, Brand and Marketing stakeholders. Lead change initiatives and drive business value realization.
• Financial Management: Oversee the application lifecycle, including budgeting and KPIs, demonstrating strategic IT service delivery.
• Project management: acts as Project Manager for small scale of projects and continuous enhancements
• Training & Support: facilitate and support the key super user network for CRM related topics.

What We Offer

• International, diverse, and highly collaborative working environment
• Hybrid way of working (not less than 2 times per week in the office)
• Private life insurance (Ergo Hestia)
• Comprehensive medical care (Lux Med)
• Pension scheme (PPK with PZU)
• Multisport card supporting an active lifestyle
• Annual performance bonus (STI) rewarding results and contribution
• Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site

Salary range in Poland: 13,880 to 17 300 zl. gross per month. Final offer depends on candidate's experience and competence.