IT Change Manager - Infrastructure

Outokumpu; Katowice; Hybrid; PLN 198,000 - 246,000; Full time

Benefits offered by this job

International, diverse environment

Hybrid work model (2x on-site)

Private life insurance

Comprehensive medical care

Pension scheme (PPK)

Multisport card

Annual performance bonus (STI)

Accident-free bonus

Modern office

Job summary

Outokumpu, a global leader in sustainable stainless steel, seeks an IT Change Management specialist in Katowice. You will manage the day-to-day Change Management process, coordinate risk assessments, and support RFCs across IT and infrastructure teams in a hybrid work setting.

You will collaborate with stakeholders, prepare CAB materials, and ensure proper approvals and documentation. Your role focuses on continuous improvement of the Change Management process and accurate ServiceNow reporting.

Qualifications

• Significant experience in IT Change Management or IT Service Management.
• Strong understanding of infrastructure technologies (servers, networks, cloud).
• Experience with ServiceNow including reports and change records.
• Excellent organizational and coordination skills with attention to detail.
• Strong communication and stakeholder management across technical and business teams.
• Ability to manage multiple priorities across teams.
• ITIL Foundation certification.

Responsibilities

• Manage day-to-day Change Management process, reviewing changes and coordinating updates.
• Assess proposed changes and coordinate impact and risk assessments with stakeholders.
• Support RFCs, vendor requests, supplier changes, and infrastructure activities.
• Review change documentation, collect feedback, and ensure information for implementation.
• Validate business impact, risks, dates, and dependencies with stakeholders.
• Coordinate with IT Change Coordinators, infrastructure teams and suppliers throughout lifecycle.
• Monitor progress, scheduling, and close changes after completion.
• Manage approvals/rejections with documented authorization.
• Cancel changes when required and authorized.
• Prepare materials, schedule and facilitate CAB meetings.
• Communicate planned changes across teams.
• Ensure financial approvals where required.
• Identify and implement improvements to Change Management with Process Owner.
• Create and maintain Change Management reports and dashboards in ServiceNow.

Skills

IT Change Management

IT infrastructure

ServiceNow

Organization

Stakeholder management

Multitasking

ITIL Foundation

Tools

ServiceNow

Job description

About Us

Outokumpu is accelerating the green transition as the global leader in sustainable stainless steel.

Our business is rooted in the circular economy: our products are made from 95% recycled materials and are fully recyclable. Our stainless steel is used across society—from infrastructure and mobility to household appliances.

We are committed to the 1.5°C climate target and, with up to 75% lower carbon footprint than the industry average, we help our customers reduce their emissions.

Together, we are working towards a world that lasts forever. Outokumpu employs approximately 8,200 professionals in close to 30 countries, with headquarters in Helsinki, Finland, and shares listed on Nasdaq Helsinki. Learn more at www.outokumpu.com.

Key responsibilities

• Manage the day-to-day Change Management process, including reviewing new changes and coordinating required updates or corrections.
• Assess proposed changes and coordinate impact and risk assessments with relevant stakeholders.
• Support stakeholders with opening RFCs, vendor requests, supplier changes, and infrastructure-related activities.
• Review change documentation, collect feedback, confirm change type and priority, and ensure all required information is available for successful implementation.
• Validate business impact, risks, implementation dates, and dependencies with stakeholders.
• Coordinate with IT Change Coordinators, infrastructure teams, and third-party suppliers throughout the change lifecycle.
• Monitor change progress, ensure accurate scheduling, and review/close changes after completion.
• Manage change approvals and rejections, ensuring appropriate documented approvals are obtained.
• Cancel changes when requested and authorised by relevant stakeholders.
• Prepare materials, schedule, and facilitate Change Advisory Board (CAB) meetings.
• Support communication of planned changes across relevant teams.
• Ensure financial approvals are obtained where required.
• Identify and implement continuous improvements to the Change Management process together with the Process Owner.
• Create and maintain Change Management reports and dashboards in ServiceNow.

Requirements

• Significant experience in IT Change Management or IT Service Management.
• Strong understanding of infrastructure technologies, including servers, networks, and public cloud environments.
• Experience working with ServiceNow, including creating reports and managing change records.
• Excellent organisational and coordination skills with strong attention to detail.
• Strong communication and stakeholder management abilities, with experience working across technical and business teams.
• Ability to manage multiple priorities and coordinate activities across different teams.
• ITIL certification (minimum Foundation level).

What We Offer

• International, diverse, and highly collaborative working environment
• Hybrid work model (2 times per week on-site)
• Private life insurance (Ergo Hestia)
• Comprehensive medical care (Lux Med)
• Pension scheme (PPK with PZU)
• Multisport card supporting an active lifestyle
• Annual performance bonus (STI) rewarding results and contribution
• Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
• Modern office located at Żelazna 2, Katowice

Salary range in Poland: 17 700 - 22 000 zl. gross per month. Final offer depends on candidate's experience and competence.

Employment Details

• 3-month probation period
• Permanent employment contract