Complaint & CAPA Lead — Medical Devices (Remote)

LiNA Medical ApS; Poznań; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading medical device company in Poland is looking for a quality-focused professional to manage customer complaints and ensure compliance with regulatory standards. You will oversee complaint handling processes, collaborate with various teams, and lead quality initiatives. Ideal candidates should possess a relevant degree, have experience in quality management, and a strong problem-solving attitude. This role offers a full-time contract and various benefits in a supportive environment.

Benefits

Private medical care

Sports card

Flexible working time

Home Office

Co-financing for English language classes

Fruit and snacks

Qualifications

• Minimum 2 years of experience in a similar position.
• Familiarity with ISO 13485 or ISO 9001 standards.
• Experience with quality tools and methodologies.

Responsibilities

• Register and manage customer complaints in a timely manner.
• Oversee the entire complaint-handling process.
• Report incidents to relevant regulatory authorities.

Skills

Attention to detail

Problem-solving skills

Communication skills

Assertiveness

Education

University degree in Quality Management, Engineering, or related

Tools

MS Office (PowerPoint, Excel)

Job description

A leading medical device company in Poland is looking for a quality-focused professional to manage customer complaints and ensure compliance with regulatory standards. You will oversee complaint handling processes, collaborate with various teams, and lead quality initiatives. Ideal candidates should possess a relevant degree, have experience in quality management, and a strong problem-solving attitude. This role offers a full-time contract and various benefits in a supportive environment.