Complaint Management & CAPA Lead (Medical Devices)

LiNA Medical; Poznań; On-site; PLN 169,276 - 253,914; Full time

Benefits offered by this job

Private medical care

Sports card

Flexible working time

Home Office

Co-financing for English language classes

Fruit and snacks

Job summary

A progressive medical device company in Poland seeks a Complaint Management Specialist to oversee complaint handling, lead a team, and ensure compliance with quality standards. The ideal candidate has a degree in Quality Management or Engineering, at least 2 years of experience, and familiarity with ISO standards. This full-time role offers benefits like flexible working hours and private medical care.

Qualifications

• Minimum 2 years of experience in a similar position.
• Familiarity with ISO 13485 or ISO 9001 standards.
• English proficiency at B2 level or higher.
• Experience in the medical device industry is a plus.

Responsibilities

• Register and manage customer complaints accurately.
• Supervise the complaint-handling process and root cause investigations.
• Monitor market requirements and update internal procedures.
• Lead the complaint management team and facilitate analysis meetings.

Skills

Strong quality mindset

Attention to detail

Strong communication skills

Problem-solving skills

Assertiveness

Education

University degree in Quality Management or Engineering

Tools

MS Office (PowerPoint, Excel)

Quality tools (5 Whys, Ishikawa Diagram, 8D Report)

Job description

A progressive medical device company in Poland seeks a Complaint Management Specialist to oversee complaint handling, lead a team, and ensure compliance with quality standards. The ideal candidate has a degree in Quality Management or Engineering, at least 2 years of experience, and familiarity with ISO standards. This full-time role offers benefits like flexible working hours and private medical care.